Customer Satisfaction Survey

We are committed to customer satisfaction. Please tell us how we are doing by filling out this 5 minute survey. You will be enterd to win the grand prize draw of $1000 cash upon completion of your survey.

Your answers will be kept confidential and used only by NORAC to improve our products and service. You can opt out of this survey at anytime and are under no obligation. If you have questions about this survey please contact:

Rayme Schultz, 306 664 6711 ext. 303 or 1 800 667 3921 or rayme@norac.ca

Thank you for your time. Please click "Next Page" to begin.

The survey must be filled out completely to be eligible for the $1000 cash grand prize draw.

Contact Information

First and Last Name *

Email Address *

Telephone Number *

Mailing Address *

City / Town *

State / Province *

Country *

Zip / Postal Code *

NORAC would like to send product updates and educational material to our customers. This will occur a maximum of 3 times per year. Please select your preffered method of contact. * Email
Phone
Direct Mail
I would prefer not to be contacted

User Information

Which NORAC Spray Height Control system do you own? Please select one of the following answers. UC5
UC4+
UC4
UC3
Unknown
I own more than one system

If you selected "I own more than one system" in the previous question which systems do you own? Please select all that apply. UC5
UC4+
UC4
UC3

What additional options do you have for your NORAC system? Please select all that apply. Severe Terrain - adds a second sensor to each wing (5 sensors in total) Active Roll Control - enables sprayer to go over severe terrain by rolling the center sectionEnhanced Stability - adds the ability to measure more of the boom movementsECHO Display - a stand-alone display panel (ONLY for UC5 Systems)

What type of terrain do you operate your sprayer in? Please select all that apply. Terraces
Hilly terrain
Rolling hills
Fairly flat terrain

What year did you purchase your NORAC Spray Height Control system?

How many acres do you spray per season?

Please provide the following information on your sprayer:

Make:

Model:

Year:

Product Questions

Overall, how satisfied are you with your NORAC system? Please select the one answer that best fits your level of satisfaction. Completely Satisfied
Somewhat Satisfied
Somewhat Dissatisfied
Completely Dissatisfied

Please provide reasons for your level of satisfaction in the space below.

Please indicate your level of agreement with the following statements. Please select the one answer that best describes your satisfaction.

1.) My expectations of product performance have been completely met. Strongly AgreeAgreeDisagreeStrongly Disagree

2.) My next spray height control purchase will be a NORAC System. Strongly AgreeAgreeDisagreeStrongly Disagree

3.) The NORAC system performs exactly as advertised. Strongly AgreeAgreeDisagreeStrongly Disagree

4.) The pricing is reasonable for the value I get from my NORAC system. Strongly AgreeAgreeDisagreeStrongly Disagree

5.) The NORAC system is easy to learn. Strongly AgreeAgreeDisagreeStrongly Disagree

6.) The NORAC system is easy to use. Strongly AgreeAgreeDisagreeStrongly Disagree

7.) The NORAC system has durable hardware. Strongly AgreeAgreeDisagreeStrongly Disagree

Service Questions

Have you required phone or field service on your NORAC system within the last two years? Please select one answer below. * YesNo

Service Experience

Overall, how satisfied are you with your service experience? Please select the one answer that best describes your satisfaction level. Completely Satisfied - my service issue was resolved quickly and professionally Somewhat Satisfied - my service issue was resolved within a reasonable time frameSomewhat Dissatisfied - my service issue was resolved but took longer than expectedCompletely Dissatisfied - my service issue was never fully resolved

Who did you contact when you needed support with your NORAC system? Please select all answers that apply. The dealer I purchased my system from
NORAC - I purchased directly from NORAC
NORAC - I did NOT purchase directly from NORAC
The sprayer manufacturer

What method was your service issue resolved by? Please select all of the answers that apply. Over the phone
A NORAC Service Technician came to the field
The dealer came to the field
Other

If you selected "Other" in the previous question please describe how your service issue was resolved in the space provided.

Please indicate your level of agreement with the following statements. Please select the one answer that best describes your satisfaction.

1.) All personnel I spoke with regarding my service issue were courteous and helpful. Strongly AgreeAgreeDisagreeStrongly Disagree

2.) The parts I required were shipped and received in a timely manner. Strongly AgreeAgreeDisagreeStrongly Disagree

3.) It is clear who I should contact when I require support. Strongly AgreeAgreeDisagreeStrongly Disagree

4.) The person I contacted when I needed support was helpful and knowledgeable in resolving my service issue. Strongly AgreeAgreeDisagreeStrongly Disagree

5.) My initial call requiring service was returned in a timely fashion. Strongly AgreeAgreeDisagreeStrongly Disagree

6.) The service technicians are well trained and professional. Strongly AgreeAgreeDisagreeStrongly Disagree