Insecurities and Tensions 9/14
Page 1
Building Family Partnerships
Your Name
Your Email Address
a. Tension between parents and child care providers is often the result of insecurities held by either or both parties.
True
False
Incorrect
Correct
b. Which of the following items are common parental expectations of a child care facility?
A safe, supervised physical setting
Open communication and feedback about the child’s daily experiences and development
Policies, procedures, and rules modified to meet their child’s needs
Flexible hours of operation to accommodate the parents’ needs
Correct
Incorrect
c. Which of the following are causes of tension between parents and child care providers?
Parental expectations
Tardiness
Defensiveness
Possessive feelings towards the children
Communication
Visiting the child care center
Correct
Incorrect
d. Which of the following are child care providers’ responsibilities for establishing a good relationship with parents?
Allowing for cultural and family differences
Being able to negotiate and solve problems
Identifying their child care preferences
Correct
Incorrect
e. Which of the following are important strategies for maintaining open communication with parents?
Provide parents with caregivers’ home telephone numbers
Take control of every conversation
Negotiate solutions
Listen effectively
Say what you mean
Correct
Incorrect
f. Which of the following is a cause of tension between parents and child care providers?
Possessive feelings
Communication
Financial obligations
Work schedule
Correct
Incorrect
g. Which of the following are important strategies for a child care provider to remember when communicating with parents?
Present the solution to parents and encourage open communication by agreeing to disagree with negotiating
Know when to use a nonaggressive or accusatory statement and voice the statements with authority when necessary
Listen effectively, say what you mean, and negotiate solutions
Correct
Incorrect
Revised 6/14/2013
Page 2
Building Family Partnerships
Your Score
Total Points
13 possible
Need assistance with this form?