Improving Communication 14/22
Page 1
Establishing Positive Relationships with Families
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a. Why should a child care provider sit up straight, keep a pleasant facial expression and maintain direct eye contact while communicating with parents?
These actions hide whether the child care provider agrees or disagrees with what the parents are saying.
Doing this shows respect to parents.
Exhibiting good posture is a mark of professionalism.
Acquiring this habit keeps parents from knowing when the child care provider’s attention wanders.
Incorrect
Correct
b. What percentage of communication is verbal?
30%
40%
20%
10%
70%
Correct
Incorrect
c. If a parent is sitting with legs crossed and arms folded during a meeting, what might this body language be telling a child care provider?
The parent is tired and, therefore, may not be attentive.
The parent is not paying attention to what is being discussed.
The parent does not agree with what is being discussed.
The parent is really comfortable meeting with the child care provider.
Correct
Incorrect
Revised 6/14/2013
Page 2
Establishing Positive Relationships with Families
Your Score
Total Points
3 possible
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