SHWOOD WARRANTY REQUEST

SHWOOD WARRANTY REQUEST

Contact Information

Current Shipping Address

Province

Emirate

Territory

State

Province

Province

State

Tell Us About Your Product

Select Your Model

Select Your Material

Select Your Lens Type

Where Was This Item Purchased?

What Is Your Order Number?

Retailer Website

Name of Shop

Approximate Date Of Purchase

What Is the Issue?

Who Is Responsible?

User Error - I accidentally broke them, but would like a 30% off discount on a new pair.

Manufacturer Defect - This item broke within 1 year from purchase. I did not abuse or misuse it.

Select the Location of Damage

Top of Frame	Inside of Frame (Nose)	Outside of Frame
Bottom of Frame	Hinge Defect	Temple / Arm

Select the Type of Damage

Cracked / Broken	Delamination / Peeling Apart
Metal Component Failure	Blemish
Warped

Please Describe How They Broke

Upload A Photo Of The Damage

Upload Your Proof Of Purchase

Upload a picture or scan of the physical receipt with a visible date of purchase and retailer name. You may also upload a picture of your bank statement with a visible and highlighted purchase date and retailer name.

One Last Thing!

By clicking "Submit" your request will be sent to Shwood's warranty department for evaluation. The evaluation process will take 5-10 business days during which Shwood will determine the ruling of the application. You will be notified via the email address given on page one. Our emails can, from time to time, be automatically redirected to your Spam/Junk-mail folder. Please be sure add "warranty@shwoodshop.com" to your address book to prevent this from happening. Thank you for your patience!

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