SHWOOD WARRANTY REQUEST
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Tell Us About Your Product
Select Your Model
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Ainsworth
Arlene
Ashland
Astoria
Aurora
Bailey
Bandon
Belmont
Canby
Cannon
Casey
Duncan
Eugene
Florence
Francis
Fremont
Govy/2
Hawthorne
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Haystack
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Kennedy
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Kinsrow
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Medford
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Select Your Material
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Wood
Acetate
Titanium
Stone
Not Sure
Select Your Lens Type
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Polarized
Non-Polarized
RX
Where Was This Item Purchased?
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shwoodshop.com
Other Online Retailer
Physical Store Location
What Is Your Order Number?
Retailer Website
Name of Shop
Approximate Date Of Purchase
What Is the Issue?
Who Is Responsible?
User Error - I accidentally broke them, but would like a 30% off discount on a new pair.
Manufacturer Defect - This item broke within 1 year from purchase. I did not abuse or misuse it.
Select the Location of Damage
Top of Frame
Inside of Frame (Nose)
Outside of Frame
Bottom of Frame
Hinge Defect
Temple / Arm
Select the Type of Damage
Cracked / Broken
Delamination / Peeling Apart
Metal Component Failure
Blemish
Warped
Please Describe How They Broke
Upload A Photo Of The Damage
Upload Your Proof Of Purchase
Upload a picture or scan of the physical receipt with a visible date of purchase and retailer name. You may also upload a picture of your bank statement with a visible and highlighted purchase date and retailer name.
One Last Thing!
By clicking "Submit" your request will be sent to Shwood's warranty department for evaluation. The evaluation process will take 5-10 business days during which Shwood will determine the ruling of the application. You will be notified via the email address given on page one. Our emails can, from time to time, be automatically redirected to your Spam/Junk-mail folder. Please be sure add "warranty@shwoodshop.com" to your address book to prevent this from happening. Thank you for your patience!
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