Sorry to hear your glasses didn't work out!

Filling out the form below will initiate the return/exchange process and help us to create the best possible products in the future.

Please Note: We only accept returns/exchanges on product purchased from our online store, All products must be in brand new condition, with original packaging and proof of purchase. Returns must be postmarked for return within 30 days of the original delivery to you. Our full return guidelines can be found here:

Contact / Order Information

RX NOTE: Please understand that Rx (prescription) lenses are custom made just for you so a $40 re-stocking fee will be deducted from your refund to cover associated costs. This fee does not apply to "Frame Only" purchases.

Order Issues

What is the reason for returning/exchanging your order? (Select all that apply)

By clicking "Submit" your request will be sent to Shwood's return/exchange department for evaluation. You will be provided with an RMA number and instructions to send your product back for processing.  Once received, you will be notified via the email address given on page one. Our emails can, from time to time, be automatically redirected to your Spam/Junk-mail folder. Please be sure add "" to your address book to prevent this from happening. Thank you for your patience!