TA5K AnswerTel Form v1.1
Contact Information
Company Name
Contact Name
Direct Contact Number
Direct numbers only. Do not accept phone number, Option x, Option y
Extension Number
Alternate Contact Number
Email
Product Selection
Which module in the TA500x are you calling about?
Please select...
A2 / ADSL / ADSL Combo / Splitter
Active Ethernet / Active E
ATM
CPOTS / RPOTS
DS1 / DS3 / OC3 / HDSL
GPON / OLT
Octal Gig E / Quad Gig E / Gigabit Ethernet
ONE (O-N-E) / E-TOS / O-TOS / RPR / TPR / MARS
SFP / XFP / SFP+
SHDSL / EFM
Switch Module / SM / SM-A / SM-B / MSM
System Control Module / SCM
V2 / VDSL / VDSL Combo
Vectoring
Voice Gateway
Customer Doesn't Know
What application or technology are you calling about?
Active Ethernet /GPON / OLT / FTTP (Fiber to the Premises)
ADSL / VDSL / DHCP / Modem / Authentication / No Sync / Internet / PPPoE
Cabinet / Heat Exchanger / Rectifier
DS1 / DS3 / T1 / T3 / OC3 / ATM Transport
ERPS
Fan / Chassis / Backplane / SMIO3
HDSL
Management / Telnet / SSH / Cannot access unit / Access is intermittent
IMA / Frame Relay / MLPPP
Pseudowire
SHDSL / Stuck in Testing / Cannot add link to EFM Group
SNMP / OID
Software Upgrade / Software request
System Timing
Voice / Caller ID / Fax / Dialtone Issue / Echo
Is the issue on GPON or Active Ethernet?
Yes (GPON/ActiveE)
No (GPON/ActiveE)
Are you using GR303 or Pseudowire?
GR303
Pseudowire
Problem Description
Problem Description Summary
More Details / Description:
Information to Text On-Call Engineer
Company Name:
Contact Name
:
Phone Number:
Extension
Alternate Phone Number:
Summary:
More Details / Description:
On-Call Contact Group: FTTP
Product Type: TA5000 SERIES-FTTP
Product Name: *NOT SPECIFIED-FTTP
On-Call Contact Group: BBDLC
Product Type: TA5000 SERIES-BBDLC
Product Name: *NOT SPECIFIED-BBDLC
On-Call Contact Group:
TRANSPORT
Product Type: TA5000 SERIES-TRANSPORT
Product Name: *NOT SPECIFIED-TRANSPORT
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