Textile Exchange Complaint Form

Textile Exchange values all feedback received, including complaints.

Textile Exchange will review each complaint in detail and provide an initial response to the complaint within ten business days of receipt, including requests for any additional information or clarification as needed.

As per ASR-110-v2.0, criteria B2.1, Textile Exchange encourages that complaints against certified organizations be first submitted to the organization’s certification body directly, and that complaints against certification bodies be first submitted to the applicable certification body directly, or, to the certification body’s accreditation body. Therefore, if you’ve not already done so, please consider raising this complaint to the applicable certification or accreditation body directly.

The Textile Exchange Complaints and Feedback Policy explains in detail how Textile Exchange receives, manages, and addresses both complaints and general feedback relating to Textile Exchange standards, standards logos, and scheme participants. Please see ASR-110 Complaints and Feedback Policy for more details.

Please use the form below to submit complaints related to Textile Exchange standards, policies, procedures, and systems, as well as the performance of scheme participants as it relates to Textile Exchange standards.

Please also use this form if you have identified use of the logos for Textile Exchange standards, or references to the standards which do not appear to be allowed usage.

Complaint Details

Contact Details

Contact First Name

Contact Last Name

Contact Email

Contact Organization

Nature of the Complaint

What is the nature of your complaint?

Which Textile Exchange Standard(s) does your complaint relate to?

Use Cmd or Ctrl + Click to select multiple standards

What is the name of the product, brand or organization in question?

Accreditation Body involved (select from the Textile Exchange list) :

Enter the name of the 'other' Accreditation Body

Certification Body involved (select from the Textile Exchange list) :

Enter the name of the 'other' Certification Body

Provide the Scope Certificate Number (if available):

Provide the Transaction Certificate Number (if available):

Select the primary country where the issue is occuring:

Have the parties involved been given an opportunity to resolve the issue?

Have you submitted a complaint on this issue?:

Please provide a full description of the complaint:

Please describe a proposed solution or desired outcome:

Supporting Evidence

You may upload up to 3 documents / files / attachments relating to your complaint. Note, the total combined file size must not exceed 20MB

Upload File 1

Upload File 2

Upload File 3

I have more files than I can upload. Please have a Textile Exchange person contact me for the remainder of the evidence

Consent

Depending on the nature of the complaint, Textile Exchange may need to disclose the identity of the complainant to allow the full investigation of the complaint. Textile Exchange will only disclose information which is deemed necessary for this. If there is a special reason why information about your identity is sensitive (e.g. for whistleblowers), please include this in your description of the complaint.

A choice other than ‘Yes’ to this question may limit Textile Exchange’s ability to fully investigate this complaint, particularly if we are not given permission to inform the applicable certification body.

Do you consent to Textile Exchange disclosing your details to the parties involved?

Communication Preferences

By checking this box you agree to receive communication from Textile Exchange, including industry news and relevant information (this can be changed at any time using the "update your preferences" option in any email you receive from us).

Agree

Are you Human?

What is two plus six? (Please enter your answer as a number, e.g. 3)

Email (not shown)

Contact Information