Certification Program Dispute & Complaint Report

The Certification Board is committed to ensuring program efficiency, accuracy and customer service. We want to know how well we are doing. However, we recognize there may be times when systems will fail, unforeseen issues and problems will arise, or policies and procedures may not have been followed. This form is designed and reserved for formally reporting those moments to leadership of AACE International's Certification Program for action. Making a report does not mean there is merit to the complaint. Only after conducting a full investigation of the facts surrounding the complaint will the response of the Certification Board be provided.

This form may by used for AACE International's Certification Program ONLY. Please do not use this form for any other department, program or personnel complaint. All fields are required.

If you are filing a complaint of an AACE Canons of Ethics violation by a certificant, please click here to access the appropriate form.

Tell us who you are & how we can reach you.

AACE ID#

Last Name

First Name

Email Address:

Daytime Phone Number

Dispute/Complaint Report Details

My dispute/complaint report is regarding (select all that apply):

an issue or problem with a certification examination testing centeran issue or problem with my certification examination resultsan issue or action of a Certification Board member(s) or policyan issue or action of a certification staff member or headquarters operationsan issue or problem not listed that will be explained in my narrative

Name & Location of Testing Center

Certification examination name

Certification Board Member(s) name(s) and/or Name of Policy

Certification Staff Member name or name of Headquarters Operations

Date of incident, action, issue or problem

Format: MM/DD/YYYY

Describe in detail and accuracy the nature of your dispute/complaint, including witnesses and any evidence you may have to support your dispute/complaint.

Do you have any supporting documentation or files to support your dispute/complaint?

YesNo

Please upload a file

Have you reported this dispute/complaint to anyone prior to making this formal dispute/complaint?

YesNo

Name & contact information of the person(s) notified

Describe what actions can be taken in order to deal effectively with your dispute/complaint.

Contact Information