Thank you for using Angie’s List! When an Eligible Member
makes a Qualified Purchase of a Qualified Service, Angie’s List will guarantee
the Service Quality. To submit a Service
Quality Guarantee Claim, please read the Service Quality Guarantee
Frequently Asked Questions and full terms and
conditions, then complete the following form.
If your claim is accepted, Angie’s List may offer
eligible members an alternative service provider or refund the eligible member
up to the purchase price paid directly to Angie’s List for the qualified
service. Available refund is up to the purchase price, and in no event more than
Your Service Quality Guarantee Claim must meet the
following criteria to qualify (full criteria available in terms and conditions):
- One claim per qualifying purchase. Qualifying service must have been purchased
on Angie’s List on or after October 19, 2015, by an eligible Angie’s List
Basic membership plans). Check
your Angie’s List membership plan.
- Eligible members must attempt to contact the service
provider to address service quality issue(s) prior to submitting a Service
Quality Guarantee Claim and wait 2 business days before submitting the claim.
- Claim submission is
required within 30 days of substantial completion of the qualified services and
in no event later than 120 days after the date of the qualified purchase.
- The following issues are not
elements of service quality satisfaction: Dissatisfaction with pricing, scheduling, late
start time(s), or a service provider’s slow responsiveness, health - related services, or goods and materials.
- Eligible members must participate in good faith in the
Guarantee Remediation Process, including the eligible member communicating with
Angie’s List to better understand the issue and the desired remedy; Angie’s
List contacting the service provider for response; and remedial service efforts
on the part of the original service provider or alternative service providers Angie’s
List, in its sole discretion, reserves the right to determine whether eligible
members have participated in good faith in the Guarantee Remediation Process.
- Not valid in conjunction with any other guarantee.