Vya Systems Bugs Fix and Improvements v2

Hot Fix - Proofs cannot be customized OR Orders cannot be placed OR Users are being charged incorrectly OR We have a corporate contact who is complaining of a serious issue (such as compliance issues with Open House, etc)

High - User(s) can continue working within system but are either really confused, experiencing bug(s), etc.

Medium - Consistent issue that is causing confusion or time inefficiencies.

Low - Can be addressed when possible.

Yes - bill for development hours onlyYes - bill for development hours plus a monthly feeNoedit hint text

Only needed if quote is actually time sensitive, otherwise this will be quoted as time allows. Quote Days are every other Monday, starting 10/29/2018.

AOCAriensBank Demo SiteBrain BalanceContechFifth ThirdFranchise Demo SiteGuardian SavingsHuntingtonImbriumKona IceKumonMaude (Creative Project Manager)Ohio NationalSimmons BankSTIHLUnion SavingsVyaWayback BurgersWesBancoWorldpayZendesk

External - I'm guessing just this one userExternal - I'm guessing a small group/subset of usersExternal - I'm guessing all usersInternal OnlyBoth

ChromeFirefoxInternet ExplorerSafariOther

Workflow/Pathway to problemURL

53 Client Side --> Administration --> Reporting --> Standard Reports --> User Report

a Specific Campaign(s)a Specific Template(s)a Specific Blueprint(s)a Specific Order #(s)a Specific Job #(s)

ALLAOCAriensBank Demo SiteBrain BalanceContechFifth ThirdFranchise Demo SiteGatewayGuardian SavingsHuntingtonImbriumKona IceKumonMaude (Creative Project Manager)Ohio NationalSimmons BankSTIHLUnion SavingsVyaWayback BurgerWesBancoWorldpay

ALLAOCAriensBrain BalanceContechDemoFifth ThirdGatewayGuardian SavingsHuntingtonImbriumKona IceKumonMaude (Creative Project Manager)Ohio NationalSimmons BankSTIHLUnion SavingsVyaWayback BurgerWesBancoWorldpay

Have already been shared via KeeperWill be shared soon via KeeperPlease use Vya's Auth.net credentials (charges will go to Vya but vendor items would still break out into separate orders, regardless of payment method used at checkout)Credentials should NEVER be shared via unsecured means, such as email or JIRA. Please share a Keeper record with John Fansler and Crystal Robson to get your request completed. Please name the record with the convention [Client] - [Vendor] - ex: Brain Balance - DFM.

You can find this under Gateway > Client Manager

YesNoIf you answer no, you should either halt this request until they are or will need to resubmit your request once all LOBs/Affiliates are in the system. Each must be correlated in ePace.