Support hours purchased will be consumed in half hour increments. Meaning you may schedule a call with a support specialist but if the call only takes 15 minutes, a half hour will still be deducted from your support hours. If you send an email asking questions that is short and only takes a few minutes to respond a half hour will be deducted. We suggest to to write emails with questions in detail and with all questions and/or schedule a call to review as much as you need in one session. Support hours purchased will expire 1 year from purchase if not used.