ONA Calls
What to expect:
New Jobs are accepted:
Monday - Friday 8 AM to 4 PM Central Time
- If requesting ONA after 5 PM on a new job, the callback will be after 8 AM on the next day Mon-Fri.
What type of job?
BAU
CA-TURNKEY
CAF2
Client Add
Decommission
Franklin
G.Fast
Job in progress - calling for specific tech
Modem Testing Only
Power
Replacement
Request Information Only
Subscriber Activation
Subscriber Replacement
Troubleshooting
TURF
Vectoring
Is or will, this site be Vector Enabled?
yes, It already is
yes, it will be
no
What type of Franklin job?
Stand Alone TTU
Node Insertion
Is this a Host, Client or Both?
Host
Client
Both
Are you a site tech requesting work, or ADTRAN requesting TTU completion?
Tech on site
No Tech on site - requesting TTU check and complete
Project Update-No tech onsite
Type of Vectoring
V to VX - Type 1
TA 5004 - Type 2
1100F/Slot 1 Clear - Type 3
Calix to 1148VX - Type 4
1248V to 5000 hotcut
384 port (TA 5000) Type 5
384 port (1148VX) Type 5
Unknown
Type of BAU, CA/Turnkey, or TURF
Host TTU
Host TTU with 384 VRM
Client Install
192/384 VRM Upgrade
Client Replacement
Type of CAF
Calix
DMT
Non-DMT
Add notes or questions in Notes section below.
Which tech?
Job/Site number?
Accuracy of this number is very important. Please verify.
IP address?
OLT IP address?
OLT CLLI?
DPU Street Address?
ONT Serial Number
Old ONT Serial Number
New ONT Serial Number
Customer's Residential Address
Circuit ID
For what company do you work?
ADTRAN
Bluestream
Centurylink
CoServ
DataComm Solutions
Dixie EPA
DTR
Inspired
Joe Wheeler EMC
KLM
MARTECH
Meridium Group Inc.
NNSI
Phoenix Telecom
Shields Telecom
Signal Telecom
TSI
White Communications
Wise Connect
Other/NA
Other Company Name
Your name?
Your phone number?
10 digit number - no dashes
Notes
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Contact Information