Claim Form Usage: Please only use this form for reporting faulty goods. For returns to our warehouse due to incorrect colour/size/delivery, please contact our Customer Service Team directly at +44 1903 948 018 (UK) or +353 16 86 94 24 (Ireland).

FAQs
How long will it take to process my claim? We try to process any claims within 10 working days.

Credit note or replacement? Up to you! We will always treat a replacement as a new transaction so you will receive a credit for the faulty shoe and then the replacement will be placed on a new order for you.

Do I need to send the faulty goods back to Brooks? In most cases faulty goods will not need to be returned to us but we reserve the right to request the return of goods for inspection before a credit is issued. Please keep all claimed items until you have received your credit.

Do you really need all the information requested on the form? Yes! Please fill in all columns of the form to allow us to credit you for the correct shoe. We need all this information for auditing purposes and quality control so if any information is missing we will need to contact you which will delay your credit being processed.