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Update between 24-26 August 2019, 0900 BST: We are experiencing score delays with our Online Scored Practice Test. We are aware of these delays and are working on resolving them. Please accept our sincerest apologies for the inconvenience. We understand how important getting results quickly is, and we are prioritising resolving the issues.   
We expect normal service to resume in the next 48 hours and greatly appreciate your patience. 

Please DO NOT submit a form if your scores are delayed. We recommend you check your account in the next 48 hours. 

Due to the volume of enquiries we will not be able to update you personally via email, so we highly recommend that you periodically check your Practice Test account for your scores and use this page for any upcoming updates about this issue. 


Important
Regarding PTE Academic Live Test, please review our Contact Us page and submit your request accordingly to ensure that your request is handled by the dedicated team. Please do not Submit this form regarding PTE Academic Live Test related queries as we will not be able to assist you.
This form is ONLY for Practice Test related enquiries. 

We would like to assure you that our hard working team will look over your enquiry as soon as possible.


If you do not receive a response within 2-5 working days (excluding weekends and public holidays), we suggest that you check your registered email's spam and junk folders, prior to reaching out again to our Customer Service Team. Duplicate email enquiries may slow down our progress.


Please do not submit the same form twice as it may delay the response time.


We appreciate your patience if your specific enquiry requires more than 2-5 working days. 


Thank you again for your interest in PTE. 


Test Taker`s details

Enter as it appears on your government issued ID. Please note, the only acceptable form of ID is the passport in most countries.

Enter as it appears on your government issued ID. If you don`t have a middle name, please put a dot (.) into the field. Please note, the only acceptable form of ID is the passport in most countries.

Enter as it appears on your government issued ID. If you don`t have a last name, please put a dot (.) into the field. Please note, the only acceptable form of ID is the passport in most countries.

Please make sure you entered the email address you created on the Practice Test website. PTE Academic and Online Practice test platforms are separate and your login details for Pearson VUE will not work.

Please make sure you entered the email address you created on the Practice Test website. PTE Academic and Online Practice test platforms are separate and your login details for Pearson VUE will not work.

Please note, that the practice test account details are not the same as the PTE Academic account.

Where you are planning to take PTE Academic



In case you don`t enter the order number, it may take longer to resolve your matter.