Please read the following:
As a Secret Shopper, you will visit selected downtown stores. You can browse, buy, ask questions, take pictures and anything else that you might normally do in your shopping experiences. We would like you to engage authentically with the participating businesses. However, it is very important that you do not do anything that would easily identify you as a Secret Shopper.
To assist you with understanding your role and importance as a Secret Shopper, we have compiled a brief list of expectations and guidelines that we are asking you to adhere to during and after your shopping experience.
Secret Shopper Expectations & Guidelines:
1. As a Secret Shopper, you are not obligated to purchase any items from the selected stores participating in this program. If you decide to purchase anything, it will be at your own expense. We are unable to reimburse you for any direct or indirect expenses associated with your participation in this program.
2. We ask that you do not identify yourself as a Secret Shopper. If a store proprietor asks questions such as “What brings you hear today?” or “How did you hear about us?” please refrain from replying with anything to alert them that you are a Secret Shopper.
3. Please do not take written notes about your shopping experience while you are at the store’s location as this may identify you as a Secret Shopper and alter the engagement experience.
4. We will provide you with an electronic survey that you can use to note your experiences. Please use this form to provide your feedback and submit it after every shopping experience.
5. You are more than welcomed to visit one or all of the selected shops on our list. We will not be able to accept any feedback for shops not included in our program.
6. If you decide to take pictures of your shopping experience, please do not upload them to any social media pages (yours or the business owners’). You may submit your picture via the electronic survey only.
7. We ask that you respect the business owner’s rules and policies at all times. We encourage “normal” shopping experiences—meaning that we’d like you to treat your experience as you would any other time without the expectations and guidelines of the Secret Shopper program. Intentional disregard of any rules or polices is unacceptable.
You must visit any of the selected shops between during their normal business hours and within the Secret Shopper Program period.