Important update
Dear Customer,

This form is no longer in use. 

Please visit our website at www.pearsonpte.com and on our Contact Us page, please carefully read the categories and choose the most suitable one.

PTE Team


Important
If you have raised your concern at the Test Centre in the past 5 working days, we appreciate your patience and we will get back to you shortly. We want to assure you that we will get back to you in 5 working days.
Important
If you have raised your concern at the Test Centre for more than 5 working days and we have not got back to you yet,  please accept our sincerest apology for the delay. In some occasions, our response may be in your spam/junk folder. We appreciate your patience.
Important
We would like to inform you that if you wish to report an incident at the Test Centre, you must raise your hand and tell the test administrator immediately. They will do whatever they can to help and will ensure the problem is recorded and reported. Make sure you tell the test administrator about any problems you feel affect your ability to complete the test. Your test administrator will log a case in our system after reviewing the situation. Without their record of the problem, it is very hard for us to trace these issues later on. We appreciate your patience.
Test taker's details

Spell your first and middle names as they appear on your government issued ID. If you only have one name, enter it in the Last Name/Surname/Family name field and enter a full stop (.) in the “First Name” field. Please note, the only acceptable form of ID is the passport in most countries.

Spell as it appears on your government issued ID. If you only have one name, enter it in the Last Name/Surname/Family name field and enter a full stop (.) in the “First Name” field.

Make sure that your email is the same what you used for your registration.

Make sure that your email is the same what you used for your registration.






Important
If you raised an incident at the test centre, we may not be able to investigate your matter without a case number.