Medical Bill Mediation User Agreement
This is a performance agreement (“Agreement”) between you, the “customer”, and The Karis Group, Inc., “we”, “us”, “our”, “Medical Bill Mediation″, “Karis” or “Company”, collectively the “Parties”. The Karis Group provides a service we call -Medical Bill Mediation, which is the core product for this Agreement. Medical Bill Mediation is a best efforts attempt, on a one-time basis, to assist members with resolving the outstanding balances they have on medical bills exceeding $2,500 on a single-related medical incident.
Your membership is being paid for by you and not by an insurance plan, company or any affiliates. To begin your case, must have an outstanding balance of $2,500 or more on medical bills related to a single medical incident. You will be charged a non-refundable fee of $500 to begin working your case and 20% of savings, up to a maximum of $3,000 if results are achieved.
We are open from 9:00 am to 5:00 pm Monday through Friday, Central Standard Time except for company holidays.
This is not insurance, and we do not provide funds to pay any bills.
We cannot provide medical or legal advice or act as an agent or broker regarding insured products.
We do not sell your information to third-parties, and we will not spam you. Medical Bill Mediation is by nature a best efforts service. Despite our best efforts, we may not be able to meet your expectations, but so long as the assistance you seek is within our scope of services, we will try.
We will protect and safeguard your private and sensitive information in accordance with applicable state and federal laws and industry best practices.
Medical Bill Mediation is a service delivered primarily over the phone between you and our Patient Advocates (“Advocates”). You, or our Advocates, may also correspond by email, fax or other appropriate means as needed. We find answers to questions and work to resolve problems that arise from your outstanding balances on medical bills. We are not doctors, lawyers or insurance agents or brokers. We expend the time and effort that would otherwise be required of you to find answers or solutions to the problems that are pushed back onto you as you interact with medical facilities and providers.
If you cancel this service while you have an open case(s), we will discontinue working on the open case(s) unless and until full payment has been received.
When you have a question or problem that arises from interacting with your healthcare provider(s), you can initiate a case with The Karis Group to obtain our Medical Bill Mediation service by calling 877-261-3791, or by emailing firstname.lastname@example.org (so long as you have provided us with your email address), starting a chat on medicabillmediation.com. Every time you request service, you will receive an email confirmation that a case has been opened. If you do not receive an email confirmation, you should assume that a case has not been opened, and we would ask you to contact us again to request service.
In order to provide service to you, we need certain information at sign-up and additional information from time-to-time depending on the particular issue on which you have asked us to work. You agree to provide accurate information and be attentive and timely in correspondence with our team. At sign-up, you will be required to provide your name, best phone number, email address and mailing address.
After sign-up, you will receive an email confirming the payment transaction and an email confirming your case submission. The email confirming your case will request additional information you agree to supply.
The first time we need to discuss or disclose your private health information (“PHI”) to a third-party for purposes of providing the services described in this Agreement, we will request an executed (signed and dated) Medical Information Release Form (“MIRF”) from you. This release has its own terms, conditions and limitations, which you should review at time of signing.
If any of the information described in this section changes, or any information related to an open case we are working on for you, you agree to provide us with updated or corrected information as soon as possible.
Only natural persons age eighteen or older residing in the United States are eligible to open Bill Mediation Cases.
Family memberships include service for children eighteen years and under.
You can cancel at any time; however, if we have not had the opportunity to work the case to completion prior to closing, your initial fee will be retained.
Medical Bill Mediation is not available internationally. We cannot contact healthcare providers (e.g. a doctor), facilities (e.g. surgical center) or any other person, company or organization located outside of the United States.
We reserve the right to refuse service to anyone.
You agree to allow us to monitor or record phone calls for the purpose of improving our service. You agree to allow us to anonymize information we obtain for the purpose of reporting, marketing and service improvement.
We are not doctors, lawyers, insurance agents or brokers.
We cannot provide medical or legal advice or act as an agent or broker regarding insured products. This agreement does not establish an agency relationship between you and us.
If you would be prohibited from doing something by state or federal law, so would we. We cannot provide any service that violates local, state or federal law.
The Customer’s financial obligation / responsibility for Medical Bill Mediation is limited to the accumulated fees, which include an upfront, non-refundable fee of $500 to open a case, plus 20% of the actual savings earned on the case up to a maximum of $3,000.
This Agreement is subject to force majeure. We shall not be liable nor deemed to be in default for a delay or failure to perform under this Agreement deemed to result directly or indirectly by any cause of force majeure including strikes, accidents, acts of God, weather conditions, inability to secure labor, restrictions imposed by any government or governmental agency, or any other cause beyond the reasonable control of the Company.
The failure of either party to enforce any provision of this Agreement shall not be construed as a waiver or limitation of that party’s right to subsequently enforce and compel strict compliance with every provision of this Agreement.
If for any reason any provision of this Agreement is held invalid or unenforceable by a court of competent jurisdiction, the remaining provisions of this Agreement shall remain in full force and effect.
Any headings in this Agreement are inserted for convenience only, and shall not be used to define, limit, or describe the scope of this Agreement or the obligations herein.
For all purposes hereof, “day” shall mean calendar day and shall include weekends and holidays, expressly provided, however, that if any notice period terminates on a weekend or holiday, the person who is required to deliver the notice shall have until the next business day to complete the notice requirement.
Whenever used in this Agreement, the singular number will include the plural, and the plural number will include the singular. Pronouns in the masculine, feminine or neutral gender shall include each other gender.
This Agreement may be executed by electronic (e.g. checkbox or EchoSign digital signature) or facsimile signature, which shall be deemed an original signature.
The Company agrees that it is and will continue to be in compliance with all applicable state and federal laws and regulations, including but not limited to, applicable healthcare privacy and security acts such as the Health Insurance Portability and Accountability Act of 1996 (HIPAA).
This Agreement constitutes the entire agreement between the Parties, and any prior understanding or representation of any kind preceding the date of this Agreement shall not be binding upon either party except to the extent incorporated in this Agreement.
Any controversy, claim or dispute arising out of or relating to this Agreement, or breach thereof, that cannot be amicably resolved through negotiation between the Parties, shall be settled by final and binding arbitration administered by the American Arbitration Association in accordance with its Commercial Arbitration Rules, including Emergency Interim Relief Procedures, and judgment on the award rendered by the arbitrator(s) may be entered in any court having jurisdiction thereof. Any arbitration proceedings will be conducted in Travis County, Texas.
It is agreed that this Agreement shall be governed by, construed, and enforced in accordance with the laws of the State of Texas.