Exchange values all feedback received, including complaints. Textile
Exchange will review each complaint in detail and provide an initial
response to the complaint within ten business days of receipt, including
requests for any additional information or clarification as needed.
Textile Exchange Complaints and Feedback Policy explains in detail how
Textile Exchange receives, manages, and addresses both complaints and
general feedback relating to Textile Exchange standards, standards
logos, and scheme participants. Please see ASR-110-V2.0 Complaints and Feedback Policy for more details.
use the form below to submit complaints related to Textile Exchange
standards, policies, procedures, and systems, as well as the performance
of scheme participants as it relates to Textile Exchange standards.
also use this form if you have identified use of the logos for Textile
Exchange standards, or references to the standards which do not appear
to be allowed usage.
Complaints or feedback about Textile Exchange’s activities outside of the standards should be submitted using the Textile Exchange Contact Form or as per section B1.2 of ASR-110-V2.0 Complaints and Feedback Policy.