211 Feedback for Service Providers
Please let us know which agency you represent.
Do you use 211 to find resources for your clients?
Yes
No
Sometimes
How do you find additional resources through 211?
I refer clients to sc211.org
I refer clients to the phone number
I ask clients to download the mobile app
I call 211 to find additional resources for my clients
I use sc211.org to find additional resources for my clients
I use the mobile app to find additional resources for my clients
Would you like to tell us more about your experience with the 211 database?
Yes
No
How easy is it to find what you need at SC211.org?
I can easily find what I need.
I often need to search for a while before I find what I needed.
The search results are often confusing and/or seem out of place.
I cannot find the resources I need. I don't think they are available in my community.
I cannot find the resources I need. I think they are missing from the database.
Is the information at SC211.org detailed and accurate (such as eligibility guidelines, hours of operations, required documents, good contacts, and other details needed to get started)?
Yes. I usually find everything I need to know about the agency.
Kind of. I usually find basic information about the agency, but it's not very detailed.
No. I often find missing or incorrect information in the database.
Please let us know what improvement you would like to see at SC211.org
Please let us know why you do not use/refer 211
I do not find 211 useful
I did not know about 211
I feel like 211 is too hard to use
I never thought about it
I don't find the information accurate or useful
I'm not happy with 211 services
Reason not listed
Is your agency listed in the 211 database?
Please select...
Yes
No
Not sure
Have you received referrals from 211?
Yes
No
Not sure
Clients referred by 211 are more likely to:
Be eligible for services
Bring proper documentation
Have a back-up plan
Know what to expect
None of the above.
I often have a negative experience with 211 referrals
Please tell us more about your experience
211 referred clients are often not eligible for services
211 referred clients come to us fore services we do not offer
211 referred clients are more like to have false expectations
Clients often say that 211 provided false information
Can you find your agency by clicking on the icons (searching by need) at sc211.org?
Yes. My agency shows up for the correct services.
Sometimes. My agency shows up for some services but not others.
No. I can only find my agency when I search for it by name.
No. I cannot find my agency at all.
Is the information about your agency accurate and helpful?
Yes. Everything looks good.
Yes, but I would like to add/change some details.
No. There are errors about my agency
No. This information is not complete
No. This information is misleading
Not sure
Would you like someone to reach out to you or your agency to update your information?
Yes
No
How do you like to be contacted?
By Phone
Online
By Email
By Mail
I have a form I would like to submit
Other method
Please let us know how you prefer to update your information.
First Name
MI
Last Name
Please enter the best number to use for an update. You can also call Caleb Goodrum, Manager of Data Quality and Engagement, at 803.605.0054 any time.
Please enter the best email address to use when making an update. You may also contact Katie Reams, Director of SC 211 Services, at katie.reams@uwasc.org any time.
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Upload your Application/Change Request form here
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