211 Feedback for Service Providers

Please let us know which agency you represent.

Do you use 211 to find resources for your clients?

YesNoSometimes

How do you find additional resources through 211?

I refer clients to sc211.orgI refer clients to the phone numberI ask clients to download the mobile appI call 211 to find additional resources for my clientsI use sc211.org to find additional resources for my clientsI use the mobile app to find additional resources for my clients

Would you like to tell us more about your experience with the 211 database?

YesNo

How easy is it to find what you need at SC211.org?

I can easily find what I need.I often need to search for a while before I find what I needed.The search results are often confusing and/or seem out of place.I cannot find the resources I need. I don't think they are available in my community.I cannot find the resources I need. I think they are missing from the database.

Is the information at SC211.org detailed and accurate (such as eligibility guidelines, hours of operations, required documents, good contacts, and other details needed to get started)?

Yes. I usually find everything I need to know about the agency.Kind of. I usually find basic information about the agency, but it's not very detailed.No. I often find missing or incorrect information in the database.

Please let us know what improvement you would like to see at SC211.org

Please let us know why you do not use/refer 211

Is your agency listed in the 211 database?

Have you received referrals from 211?

YesNoNot sure

Clients referred by 211 are more likely to:

Please tell us more about your experience

211 referred clients are often not eligible for services211 referred clients come to us fore services we do not offer211 referred clients are more like to have false expectationsClients often say that 211 provided false information

Can you find your agency by clicking on the icons (searching by need) at sc211.org?

Yes. My agency shows up for the correct services.Sometimes. My agency shows up for some services but not others.No. I can only find my agency when I search for it by name.No. I cannot find my agency at all.

Is the information about your agency accurate and helpful?

Yes. Everything looks good.Yes, but I would like to add/change some details.No. There are errors about my agencyNo. This information is not completeNo. This information is misleadingNot sure

Would you like someone to reach out to you or your agency to update your information?

YesNo

How do you like to be contacted?

Please let us know how you prefer to update your information.

Please enter the best number to use for an update. You can also call Caleb Goodrum, Manager of Data Quality and Engagement, at 803.605.0054 any time.

Please enter the best email address to use when making an update. You may also contact Katie Reams, Director of SC 211 Services, at katie.reams@uwasc.org any time.

Please let us know how we can improve 211 services in your community.

Upload your Application/Change Request form here

You can find instructions on how to add or update your agency here, but just enter your email below if you would like someone to help you create an account.