Your
Guidance Assessor agrees to:
Support you through the qualification
journey from start to certification
Mark your Student Assessment Pack (SAP)
Give you feedback, which will be recorded
fully in your SAP
Give you action plans when evidence is not
met, which will be recorded fully in your SAP
Give guidance and support when you are not
sure where to find the evidence
Answer any questions you may have in a
timely manner
Your role as the student is to:
Ask for support when needed
Respond to communications in a timely manner
Meet the set deadlines for submission of work/evidence
Request an extension for the deadlines if required, and at least two
weeks before the deadline is due
Ensure work is fully completed and to a high standard before sending it
in for marking; work that is incomplete will count towards the two-mark policy*.
Complete all assessments within 10 months of the start date.
To ensure all confidential passwords are keep safety and securely.
Face-to-face training day (if applicable)
Your Master Trainer agrees to:
Ensure they work within the agreed timetable and start and finish on
time.
Inform you of the purpose and process of each session.
Use training resources that allow you to maximise your learning.
Give you some opportunities to make comments and ask questions in
relation to the learning.
Invite you to comment and contribute to the training.
Inform you of any health and safety and operational rules in relation
to the venue.
Provide individual and confidential advice and support on the day if
required
Address any concerns submitted in writing by the learner in accordance
with our Complaints Policy.
Adhere to our Equal Opportunities Policy.
Your role as the student is to:
Attend the session on time.
Bring all necessary paperwork, activities and homework tasks as
requested.
Actively participate in the training session with your colleagues and Master
Trainer.
Take responsibility for your own learning by communicating your
progress with the Training Provider and/or Guidance Assessor.
Ask for help and guidance if required.
Behave responsibly towards others and the venue in respect of health
and safety and operational rules.
Behave in a manner that is conducive to learning and respectful to the
other learners and the Master Trainer
Advise the Master Trainer in writing of any concerns about the
qualification in accordance with the provider’s Complaints Policy
Adhere to the Equal Opportunities Policy.
* Each assessment can be marked a maximum of two times. If a third marking
is required a fee of £30+VAT will be incurred in accordance with our terms and
conditions, per assessment.