Member Survey
Prefill/Hidden Fields
Account ID (Prefill Club ID)
Club Country
Australia
United States
Canada
Date
Overall Score
Grade
Prefix:
Please select...
Mr
Ms
Mrs
Dr
First Name:
Last Name:
Email Address:
Please include a valid email address so we can follow up with you.
Confirm Email Address:
Member Number
Are you a Planet Fitness member?
Yes
No
Was the club you visited your home club?
Yes
No
N/A
Have you spoken to your home club?
Yes
No
N/A
Cleanliness
How would you rate the cleanliness of the parking lot/entry way?
1
2
3
4
5
How would you rate the cleanliness of the carpark/entry way?
1
2
3
4
5
How would you rate the cleanliness of the club floor?
1
2
3
4
5
How would you rate the cleanliness of the locker rooms?
1
2
3
4
5
Are you a Black Card Member or Classic Member?
Black Card
Classic
If you are a Black Card Member, How would you rate the cleanliness of our Black Card amenities?
1
2
3
4
5
Are the paper towels/toilet paper always fully stocked?
1
2
3
4
5
Are the trash barrels clean and well maintained?
1
2
3
4
5
Are the trash bins and cleaning stations well maintained?
1
2
3
4
5
Customer Service
How would you rate our Customer Service?
1
2
3
4
5
Do you receive a hello/goodbye upon entering/exiting the club?
1
2
3
4
5
Atmosphere
Is the atmosphere at the club courteous, comfortable, and non-intimidating?
1
2
3
4
5
Equipment
The equipment at the club is consistently in good repair?
1
2
3
4
5
The equipment is consistently available without a wait?
1
2
3
4
5
Additional Information
Are you a Planet Fitness mobile app user?
Yes
No
If so, how do you like it?
1
2
3
4
5
Have you heard of pizza night/bagel morning?
Yes
No
Have you heard of pizza night/muffin morning?
Yes
No
Have you heard of our PE@PF program? (unlimited fitness training)
Yes
No
Do you utilize our PE@PF Program?
Yes
No
Do you utilise our PE@PF Program?
Yes
No
Are you happy with the club music system, Nightlife?
Yes
No
Please rate the following on a 1 to 5 scale, 5 being best.
How is your overall satisfaction with Planet Fitness?
1
2
3
4
5
How likely would you be to recommend a Planet Fitness Club to others?
1
2
3
4
5
Please share any comments you would like us to know:
Contact Information