Conflict can be scary, most times we try and avoid it. It is one of the most difficult responsibilities of being a leader - but it can also provide the most opportunities. Opportunities to think harder, be more creative and push our limits. The next time conflict arises in your chapter, how great would it feel to be better prepared? Attending this session will give you the tools to embrace conflict, not run away.
You will learn:
- How to set yourself up for success BEFORE the conflict arises, through effective communication.
- Mediation skills to help keep you, the mediator, out of conflict.
- Best ways to work through tension between members, including those between yourself and another.