Helpline & Email Support Feedback Survey

Thank you for taking the time to complete this survey about our Helpline and Email support services. This survey will ask questions about the service you received and how we can improve it. It will also ask about the difference the service may have made to you.

You do not have to answer all of the questions in this survey, you are welcome to skip questions or whole pages if you want to.

We will use the information to improve our services and evidence the difference our services make to women and girls. One of the main places we will use the information is when we apply for funding for our services. This means that we may quote some of what you write in the survey. We will always do this in a way that makes sure no one can identify you.

1. In what capacity did you use the helpline and / or email support?

Person who has experienced sexual violence

Supporter

Professional

I have never used the helpline

2. Which service did you use?

3. How often did you use the helpline and/or email support in the last three months?

4. Health & Wellbeing: Please tick the box to tell us if using the Helpline and/or Email Support services have had a positive change for you connected to any of these:

If you feel like this doesn’t apply to you, you can miss this out.

How good I feel about myself

How I am able to manage my feelings e.g. distress, anger

My use of self-injury

How I cope with suicidal ideation

Having coping mechanisms that don’t harm me

The impact substance use has on rest of my life

My understanding of the impact sexual violence has had on me

How able I am to cope with my mental health condition e.g. anxiety, panic, depression

How alone and/or isolated I feel

How much I feel to blame or have feelings of guilt

Flashbacks and/or nightmares

Feeling believed

My ability to sleep

5. Able to cope with everyday life: Please tick the box to tell us if using the Helpline and/or Email Support services have had a positive change for you connected to any of these:

If you feel like this doesn’t apply to you, you can miss this out.

I have self-care practices (being active, unplugging from screens, saying 'no' to others)

I participate in daily tasks that enable me to live my life e.g. washing, opening mail, attending appointments

I can do things I enjoy (hobbies, social activities)

I am able to go to work/study/training

I can spend time with people who are good for me

6. Feeling of safety: Please tick the box to tell us if using the Helpline and/or Email Support services have had a positive change for you connected to any of these:

If you feel like this doesn’t apply to you, you can miss this out.

Fear of sexual violence is not restricting life

Able to travel to do day to day activities

I am not at risk at home

I am not at risk at work/training/education/placements

I feel safe in my relationships with family and friends

I feel that my children are safe

7. Informed and Empowered to Act: Please tick the box to tell us if using the Helpline and/or Email Support services have had a positive change for you connected to any of these:

If you feel like this doesn’t apply to you, you can miss this out.

I have knowledge of services and information

I have access to services and information

I know what my rights are

I know how to get help to uphold my rights

I understand consent in sexual activity

I know what my options are regarding reporting to Police

8. While using the helpline or email support did / do you feel…

Believed

Listened to

Not judged

Respected by the supporter

Safe

9. How well do you think the service met your needs?
On a scale of 1 to 5, with 1 being not met at all and 5 being met all your needs.

10. Please use this space to tell us anything else you would like to.

If you feel able please tell us about yourself. This information is confidential and will help us understand who is using our services and who we need to work to reach out to.

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11. What area do you live in?

Age

Ethnicity

Sexuality

Disabilities, impairments and health including mental health (To select more than one option please hold the Ctrl key if you are a Windows user or for Mac users - please hold the Command key)

Thank you for taking the time to complete this survey.Bottom of Form