Better Business 2021 - Survey for community shops

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Plunkett Foundation is currently preparing our annual Better Business reports for community shops, and we would be very grateful if you could answer some questions about your community business to help us with our research. 


Your responses are valuable because they give an up to date overview of how community pubs are faring, and provide comparative information for other community shops, or for new groups considering setting one up. We often call on evidence from the Better Business reports in our advocacy and policy work. By responding to the this survey you are helping us to represent the needs and interests of the sector to policy makers, and to continue to support community business.


This survey consists of around 35 mostly tick-box questions and should only take around 10-15 minutes to complete. It is divided into three sections: "About your shop", which is essential information about your community business; "Impact of the pandemic", which relates to your activities after March 2020; and "State of the community shop sector", which consists of questions that we ask every year to build up a long-term picture. You can save your progress and come back to this form at any time. 

The survey looks back to the year January - December 2020, but we understand that COVID-19 dominated much of 2020, and so many of your activities will have been impacted.

Please could you complete and return the form by Sunday 9th May 2021. If you have any questions about the survey, please do not hesitate to contact us at info@plunkett.co.uk. 

With thanks: This work has been made possible due to the generous contribution made by The Power to Change Research Institute.

Data policy: All published survey information is anonymised and presented in aggregate form, unless you specifically agree to your data being used for a particular purpose, for example in a case study. By completing this survey, you are consenting to the use of information provided
(anonymised and aggregated) in this year's Better Business reports and in policy responses, promotional material on the Foundation website (www.plunkett.co.uk); social media (e.g. Facebook, Twitter, Instagram); media (e.g. print, online, TV, reports); and also in printed materials (e.g. research, reports, leaflets).

All data is being collected and stored in compliance with UK data protection. You can read Plunkett Foundation's Privacy Policy here.


Your Community Business

1. Your business details:




2. Your name and contact details (These will remain confidential and will not be shared by the Plunkett Foundation with any other party)



















9. Day to Day Shop / Cafe Management




Impact of the pandemic


























New service Plan to continue






State of the community shop sector
22. If managed by staff, how many do you employ?




23 . How much time per week does the management committee / directors put into managing the shop and associated activities? (Please provide numbers) 







Pre March 2020 Long term




Post Office Services


Business details





Future outlook