Technology Services Support Ticket Form
We’re here to serve you. Please complete the form with as much details as you can provide. We will do our best to address your concern or issue in a timely manner.
Customer Type
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Faculty
Staff
Category
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System or Software
Equipment
Link
Email
Course
Training
System or Software
Equipment
Link
Email
Course
Training
Sub-Category
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Cloud Storage (Dropbox, Google Drive)
Computer Concerns (Software or App)
Data or System Access Rights
Integrations
Livestream Issues
Login Concerns
Network Issues
New Account Creation
Video Conferencing Issues
Video Conferencing Recorded Videos
Website Maintenance
General Assistance or Question
Other
Computer Equipment
Login Concerns
Meeting Room Equipment
Telephone Equipment
General Assistance or Question
Other
Broken or Incorrect Link
Login Concerns
User Access
General Assistance or Question
Other
Email Concerns
Email Creation and Maintenance
Login Concerns
General Assistance or Question
Other
Course Access
Course Changes
Course Creation
Login Concerns
Pre Recording BlueJeans session
Recorded Videos Access
Session Cancelled or Rescheduled
Student Assignments
Student Discussion Boards
Student Quizzes or Exams
Audio Issues
General Assistance or Question
Other
Computer or Phone Training
Faculty Technology Training
Learning Management System Training
Video Conference Training
General Assistance or Question
Other
First Name
Last Name
GSOT Email
Please provide your gsot.edu email address.
Phone
Secondary Email
Please provide a non-GSOT email if your concern is about your GSOT provided email address.
Subject
Provide a brief description of your concern.
Concern Details.
Provide full description of your concern. For example, specific function/feature affected; time the problem happened; frequency of the issue; expected result; error messages received; etc.
How is this impacting you?
Please select...
Service Impact 3 (Degraded Service - Select Major Areas Affected, Time-sensitive)
Service Impact 4 (Degraded Service - Select Minor Areas Affected)
Service Impact 5 (General Inquiry, Routine Technical Check)
Service Impact 1 (Business Critical, Total Service Disruption, Time-sensitive)
Service Impact 2 (Near Critical, Very Limited Functionality, Time-sensitive)
Service Impact 3 (Degraded Service - Select Major Areas Affected, Time-sensitive)
Service Impact 4 (Degraded Service - Select Minor Areas Affected)
Service Impact 5 (General Inquiry, Routine Technical Check)
Service Impact 1 (Business Critical, Total Service Disruption, Time-sensitive)
Service Impact 2 (Near Critical, Very Limited Functionality, Time-sensitive)
Service Impact 3 (Degraded Service - Select Major Areas Affected, Time-sensitive)
Service Impact 4 (Degraded Service - Select Minor Areas Affected)
Service Impact 5 (General Inquiry, Routine Technical Check)
Service Impact 1 (Business Critical, Total Service Disruption, Time-sensitive)
Service Impact 2 (Near Critical, Very Limited Functionality, Time-sensitive)
Service Impact 3 (Degraded Service - Select Major Areas Affected, Time-sensitive)
Service Impact 4 (Degraded Service - Select Minor Areas Affected)
Service Impact 5 (General Inquiry, Routine Technical Check)
Service Impact 1 (Business Critical, Total Service Disruption, Time-sensitive)
Service Impact 2 (Near Critical, Very Limited Functionality, Time-sensitive)
Service Impact 3 (Degraded Service - Select Major Areas Affected, Time-sensitive)
Service Impact 4 (Degraded Service - Select Minor Areas Affected)
Service Impact 5 (General Inquiry, Routine Technical Check)
Screenshot/recording of your issue.
Accepts most commonly known file types such as DOCX, DOC, PDF, PNG, JPEG, etc. Please keep attachment size under 35MB.
For Future Form Development
Includes Attachment
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Customer Type [NOT IN USE]
Please select...
Faculty
Staff
Student
Donor
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