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Experiencing access issues on thePoint?
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before contacting us for a few simple steps that we have found resolve most access issues.
Your Information
First Name
Last Name
Email
Please provide the email address associated with your account with us if you have ever had online access for one of our products. If you have never had online access to one of our products, please enter the email address you would prefer to use.
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Phone Number
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Case Information
Please complete as many fields as possible. Inquiries received without requested information will result in the delayed handling of your case.
What can we help you with?
What is the product?
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Connect
CoursePoint/CoursePoint+
DocuCare
eBooks/Vitalsource
Grant's Anatomy Lab
Lippincott Clinical Experiences
Passpoint
Physical book/book resources
PrepU
Skills
Stedmans
vSim
Other
Not related to a product
What is the name of the product?
ISBN (if known):
Our ISBN numbers are 13 digits (without dashes) and they begin with 978.
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Book/Digital Product Access Code:
An Access Code is a alpha-numeric code (typically 12 characters) that you purchased or received on the inside front cover of your textbook. It is also possible that it was provided to you as part of your tuition. This is the code that provides you with access to the product content. Access Codes will generally begin with WK2, ECOM, TRIAL, SRAC or TEST.
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Class Code:
A Class Code is the 8-character alpha-numeric code that is provided to you by your instructor. This code allows you to view the assignments and specific content that your instructor has set up for you and allows your instructor to track your progress.
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What is the website URL you are being directed to? (exactly as it appears on the inside front cover of your book, if applicable):
What is the website URL you are experiencing issues with? (if applicable):
Please provide a descriptive explanation of the problem you are experiencing.
Please include/attach relevant error messages and/or screenshots.
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