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Experiencing access issues on thePoint? Click here before contacting us for a few simple steps that we have found resolve most access issues. 
Your Information 

Please provide the email address associated with your account with us if you have ever had online access for one of our products. If you have never had online access to one of our products, please enter the email address you would prefer to use.

Case Information 
Please complete as many fields as possible. Inquiries received without requested information will result in the delayed handling of your case. 

Our ISBN numbers are 13 digits (without dashes) and they begin with 978.

An Access Code is a alpha-numeric code (typically 12 characters) that you purchased or received on the inside front cover of your textbook. It is also possible that it was provided to you as part of your tuition. This is the code that provides you with access to the product content. Access Codes will generally begin with WK2, ECOM, TRIAL, SRAC or TEST.

A Class Code is the 8-character alpha-numeric code that is provided to you by your instructor. This code allows you to view the assignments and specific content that your instructor has set up for you and allows your instructor to track your progress.

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