Let’s try two solutions involving a battery check and a reset, if these two suggestions don’t help, we will need to gather a bit more information from you. Grab your pump and let’s get started.
Battery and Charging - is your pump connected to the Charger? If so, it will not turn on. Unplug and try to turn your pump on. The power button needs to be held down for 2 - 3 seconds to turn the pump on (this 2 - 3 second hold prevents it from turning on if accidentally bumped in your pumping bag). If the pump will still not turn on, return to charging for 20 min, unplug and try again. Success? Great! If not, let’s reset your pump.
Reset - follow these simple instructions to reset your pump
- Separate your pump from the flange or container.
- Gently insert the blunt end of a paper clip or earring back into the tiny hole next to the power port.
- Remove the blunt object. You may hear a whirring reboot noise for 2 - 3 seconds and the pump will vibrate softly.
- Try turning your Pump on again.
If these steps do not help, complete the form below or give us a call so we can help you.
Additional troubleshooting resources to consider:
The buttons on my pump aren't working, any tips?
My pump won't charge or it won't hold a charge.