The Willow pump is covered under a 12 month warranty from the purchase date. All accessories - flanges, flextubes™, containers, and inserts - are covered under a 90 day warranty from purchase date. We will require original proof of purchase if you purchased from an authorized retailer. Below are troubleshooting steps for a few scenarios our moms have experienced.
Milk leaked into your pump? Leave your pump in a vertical position with the blue pad end at the top and the charging port at the bottom for at least 24 hours without turning it on, charging it, or performing flip to finish. After 24 hours, charge your pump for at least two hours. Check to see that the green light is solid and that your battery icons appear in your app. If so, you’re ready to go! If not, reset your pump.
Pump making different sounds? If your pump is dropped, exposed to liquid, or stored in the refrigerator, the noise it makes can change. As long as the pump is still pumping and you're getting your milk in the milk bag or container, there's no need to worry about these changes. Resetting your pump may also help.
Signs of damage or wear and tear on accessories? We recommend you replace accessories every 90 days or immediately if you notice any signs of damage or wear and tear.
For our complete warranty, please see our current Instructions for Use.
How can I check if I need to replace my flextube?
How do I clean the flange, flextube and container? (no change)
How do I untuck a Milk Container Valve?
Milk is leaking from my pump or into my pump - any tips?