This request is used by the JAAS clients who wish to request a release upgrade for their Higher Reach environments. This service is included in the subscription price for Higher Reach. The test environment will always be upgraded first. The client will be asked to thoroughly test all business workflows (including integrations) prior to submitting the JAAS Client Upgrade Sign-off to schedule the upgrade for the production environment. The CE Support team will provide you communications and follow up with regard to your request.