ORH-C Formal Grievance Procedure

It is the policy of Ohio Recovery Housing Colorado (ORHC) to ensure Certified Residences and stakeholders grievances are handled respectfully, appropriately, and professionally. The Formal Grievance Procedure should be used to resolve interpersonal conflict between individuals and to report issues with existing ORHC policy that a Certified Residence believes should be examined prior to the next scheduled annual policy review meeting.

The Formal Grievance Procedure should not be used for retribution or personal/agency gain. The Formal Grievance Procedure includes but is not limited to the investigation, validation, and recommendation of the ORH Board as to the standing of the Certified Residence and sanctions and/or disqualification of their certification.

ORH-C Formal Grievance Process

The Formal Grievance Process It’s important to follow the grievance or complaint procedures carefully and to document all pertinent facts, dates and information when filing a report or claim. Step 1: Filing The Formal Grievance should be documented on the ORHC Formal Grievance Form, provide contact information and be signed; Verbal and non-signed grievances will not be acted upon. Step 2: Submission The ORHC Formal Grievance Form should be submitted online or to the Executive Director of ORHC, or if a perceived conflict exists, to the Behavioral Health Administration (BHA) Grievance Department. Step 3: Notification of Receipt Grievant should be notified by email or telephone. Step 4: Investigation ORH will complete an objective investigation of the matter and record the findings in writing. Step 5: Presentation to the Board In situations where it is needed, ORHC presents to the ORH Board of Directors at the next scheduled meeting. The presentation shall include the complaint / grievance; investigation summary including an objective account of everything that transpired to result in the grievance and as well as anything that have occurred as a result of the grievance, and the recommended action to be taken. Step 6: Board Decision/Recommendations When applicable ORH Board of Directors will discuss and make a formal recommendation for vote. A report of the findings, voting results, and corrective actions to be taken will be provided to the complainant via email. The proceedings will be recorded in general meeting minutes to keep official record.

Please accept and verify that you have read and agree to the above policy and procedures

I agree to the above policy & procedures.

Recovery Residence Information

Please enter the below information on the organization you are filing a grievance against and the specific residence you have had incidents at.

Organization Name

Residence Address

Address Line 2

City

State

Postal Code

Your Information
Providing your name and contact information allows ORH-CO to communicate with you regarding your grievance, request additional information when necessary, and more effectively investigate the concerns raised.
ORH-CO takes reasonable steps to protect a submitter’s identity. When a grievance is provided to the individual or organization named in the complaint, ORH-CO removes direct personal identifiers, including the submitter’s name, email address, telephone number, and mailing address.
However, to ensure a fair and equitable review, the responding party must be given sufficient information to understand the allegations and have a meaningful opportunity to respond. For this reason, ORH-CO does not redact the substance, context, or factual allegations contained in the body of a grievance.
As a result, even when direct identifying and contact information has been removed, the facts or circumstances described in the grievance may allow the responding party to infer the submitter’s identity. ORH-CO therefore cannot guarantee that a submitter will remain anonymous.
By selecting “No” to submitting anonymously, you acknowledge and understand that ORH-CO will take reasonable steps to remove your direct identifying and contact information, but that the substance of your grievance may be shared with the responding party and may indirectly reveal your identity.
Individuals may choose to submit a grievance anonymously; however, doing so may significantly limit ORH-CO’s ability to investigate, obtain additional information, verify allegations, or take action.

Submit Anonymously

YesNo

Contact Information

First Name

Last Name

Phone

Email Address

Incidents

**MAX 500 word count. If you believe your narrative will surpass this please SKIP “Details” and submit as PDF where files can be attached on pg. 6.**

Your grievance may include multiple incidents that happened at various times and places. Details on each incident related to your overall grievance are requested.

Please select 'Add another Incident' below to add more than 1 incident. You are able to add as many incidents as are necessary, but only up to 500 characters of details per incident.

Please include concise detail about each incident as possible including dates, times, locations, names of those present and any other relevant information.

Please add incidents in consecutive order, starting with the first incident that happened first.

Date

Time

Ex: 1:05pm

Location

Where did this incident occur?

Details

Limited to 500 characters. Please select 'Add another Incident' below to split out events.

Supporting Evidence

Please upload any supporting evidence you feel will help ORH-C investigate your grievance. To add more than 1 file please select 'Upload another File'.

Select File to Upload here:

Terms, Conditions & Privacy Policy

Information submitted through this form will be used by ORH-CO to review and process your grievance and to communicate with you regarding the grievance, including requests for additional information and updates related to its review or resolution. By submitting this form, you acknowledge and understand that ORH-CO may use the contact information you provide for these purposes.

Please accept below to submit your grievance:

I agree to Terms, Conditions & Privacy Policy.