Shinola Jewelry Repair Form

Once you have filled out the form below, please click the “submit” button. Once we’ve had a chance to review, we’ll email you with next steps, including shipping information. Please note, if your repair/service has an associated cost, Shinola will reach out with a quote once your product is evaluated and will always give you the choice of whether or not to proceed before beginning repairs/servicing. If you have any questions along the way, please do not hesitate to call us at +1-844-744-6652 or email us at CustomerService@Shinola.com.

NOTE : Please refresh the form while submitting a new case.

First Name*

Last Name*

Email Address*

Confirm Email*

Phone*

Address (including Suite, Apt, Unit)*

City*

State*

Zipcode

Are you a product owner or authorized retailer?*

Please select your jewelry type from the dropdown list below*

Which metal type is your jewelry item? How can I tell?*

Does your item have a stone? Note: if you are inquiring about a replacement for a cracked or missing stone, please still select “yes” from the menu below.*

Length Of Ownership*

Please help us identify the issue with your bracelet or requested repair from the dropdown list below. Help

Please help us identify the issue with your earrings or requested repair from the dropdown list below. Help

Please help us identify the issue with your necklace or requested repair from the dropdown list below. Help

Please help us identify the issue with your ring or requested repair from the dropdown list below. Help

Please upload photos of the issue/damage from two angles to help our repair team better understand your case*

Please further explain the issue/service requested, if possible. This is also where you can include any notes for our repair team to review as they assess your watch

If your item has been serviced/repaired by Shinola before, please check the box below