We're exploring ways that we can make improvements to our Evolve service. Our Evolve team aim to assist our customers in optimising their use of Salesforce by responding to cases and carrying out work to help you improve your Salesforce org.
To help us learn how we can improve, please take 5 minutes to complete this survey.
How you've used our Evolve service
On average, how often have you raised cases with Evolve in the past?
Multiple times a day
Multiple times a week
Once a week
Once a month
Less often
Never
How often do you anticipate to raise cases with Evolve in the next 12 months?
Multiple times a day
Multiple times a week
Once a week
Once a month
Less often
Never
How do you usually raise cases with Evolve?
Email the Evolve team (evolve@hyphen8.com)
Via the Evolve portal
Other
Please specify
Please tell us why you normally raise cases this way
What do you mostly use the Evolve service for? (Please select all that apply)
Consultancy service (i.e. asking technical questions)
Salesforce development work
Ad hoc system bug fixes
Training support
Service design
When we contact you (i.e. salesforce releases or other updates)
Feedback
Not satisfied at all
Slightly satisfied
Neutral
Very satisfied
Extremely satisfied
How satisfied are you with the service you have received from the Evolve team?
Not likely
Slightly likely
Neutral
Very likely
Extremely likely
How likely are you to recommend Evolve to others?
We know that there's always improvements we can make and would like to understand how we can do better.
Have you had any negative experiences with the Evolve service?
Yes
No
Please tell us about any negative experiences you have had using the Evolve service so that we can better understand any issues?
We want to hear about what we're doing right so that we can keep doing the things that are working well for our customers. Please tell us about any positive experiences you have had with the Evolve service
Please share any suggestions you have for improving the Evolve service.
Evolve Portal
We're also looking at ways we can improve the Evolve portal and would like to understand what your experience has been like using it.
Evolve Portal
Have you ever used the Evolve portal?
Yes
No
How satisfied are you with the Evolve portal?
Not satisfied at all
Quite satisfied
Neutral
Very satisfied
Extremely satisfied
How easy do you find it to use the portal?
Very difficult
Quite difficult
Neutral
Quite easy
Extremely easy
What suggestions do you have for improving the Evolve portal?
Please share any other comments that you have about Hyphen8's Evolve service
Would you be interested in any of the following
A call to take you through the Evolve portal and answer any questions you may have
Taking part in further research to help us improve our Evolve service (i.e. an interview or focus group)
Please leave your email address so we can contact you about this.
Thank you for taking part in this survey. We'll keep you updated with the progress that we make in improving our service.
Contact Information