Dealer Warranty Form

Are you a consumer or a dealer?

ConsumerDealer

Is this a Crash Replacement request or Warranty Claim?

Crash ReplacementWarranty Claim

Did the Bike/Frame/Part sustain an impact by foreign object (rock, tree, garage, large human)?

YesNo

Dealer Information

skip to next section if you are consumer

Dealer Name

Dealer Contact Name

Street Address

Street Address Line 2

City

State

Zip Code

Phone

Consumer Information

Date of Purchase

First Name

Last Name

Street Address

Street Address Line 2

City

State

Zip Code

E-mail

Consumer's Phone Number

Is the rider the original owner?

YesNo

Frame Information

Serial Number

Item Number

white sticker on underside of downtube on right side

Size

Color

Description of Issue

Pictures

Upload CURRENT detailed pictures of the complete bike, serial number, issue in question and the rider's proof of purchase.

Complete Bike

Serial Number

Damage or Issue

Rider's Proof of Purchase

Additional Questions or Comments

Thank you for submitting this information. Once all required information and photographs are received, VAAST will begin evaluating the claim and reply with a Warranty Case Number. Please reference this Case Number in future correspondences. If the provided photographs are deemed insufficient to properly evaluate a claim, a return label will be issued to retrieve the frame for further inspection. VAAST makes every effort to minimize rider downtime. All claims are handled on a first in, first out basis. Any missing information or photographs could result in delays or denial of the warranty claim.

Contact Information