Voluntary Action Camden Annual Members Review

Understanding how we can better meet the needs of our Members is really important to Voluntary Action Camden. We have put together the following questionnaire as an opportunity for Members to feed back to us on the things we have done well - and the things that could have gone better in 2023-2024 It is also an opportunity for us to check what support your organisation needs from us and that the services we provide are fit-for-purpose in an ever changing, diverse and challenging landscape.

The survey consists of mainly closed questions and should take around 15 minutes to complete. The responses will be used to improve our Membership offer to existing and new Members in Camden.

About your Organisation

In this section we want to learn more about how your organisation currently operates so we can start to build up a picture of the type of support you might need looking ahead. Please rate the following questions according to what MOST reflects your experience.

Leadership and strategic direction (how your organisation plans and delivers its strategy)

	Strongly agree	Agree	Disagree	Strongly disagree	N/A
We have a clear organisational strategy and theory of change
We have clear strategic objectives
We have the necessary resources in place to achieve our objectives e.g. staff, equipment, premises etc
Our Board or trustees have the skills required to help us achieve our strategic objectives

Performance and Impact (how your organisation evaluates its work)

	Strongly agree	Agree	Disagree	Strongly disagree	N/A
We have a strong culture of learning and professional development
We regularly review processes and procedures for effectiveness
We have effective communication channels (social media, word of mouth)
We encourage shared leadership where possible
We effectively collect, use and analyse data on our own work, alongside data from external sources to gain insight on our work and impact.

Human resources and safeguarding (how your organisation looks after its people)

	Strongly agree	Agree	Disagree	Strongly disagree	N/A
Our organisational structure supports our needs
We have the skills in-house to achieve our strategic objectives
We have robust employment (including volunteer) and recruitment policies
We adopt and apply principles of equality and diversity
We adopt and apply principles of safeguarding

Financial management and sustainability (how your organisation manages its income and expenses)

	Strongly agree	Agree	Disagree	Strongly disagree	N/A
We have an effective fundraising strategy/plan
We have the necessary resources (fundraiser/bid writer) to achieve our fundraising targets
We have a diverse income stream (generating income from more multiple sources)
We are delivering services within budget
We do cashflow forecasting and planning which is overseen by our Board/trustees
We have sufficient reserves that reflects our financial stability

Cost of Living Impact

We recently heard from a number of our members and stakeholders about the challenges the Cost of Living crisis is presenting for voluntary and community organisations. Please use this section to provide a brief update on your current situation.

How has the cost of living crisis caused you to change your organisation’s strategic plan for 2024?

What additional resources are you using to mitigate the impact on your beneficiaries and organisation?

Young Camden Foundation	London Community Response Fund
National Lottery	John Lyon’s Charity
City Bridge Trust	Trust for London
Camden Giving	Local Government
NHS	National Government
Individual Donors	Other