What happens next?:
All formal complaints will be dealt with by the person we feel can best respond to your concerns. If you have provided contact details, we will acknowledge all written complaints within five working days after you have submitted this form, at which point your complaint will be investigated. You may be contacted to obtain any additional information that we may require to help us resolve the complaint. You will receive a response to your complaint within 28 working days of its receipt.
If, as a result of your complaint, disciplinary proceedings are taken against a member of staff, an internal procedure will apply. You will be informed that disciplinary proceedings have taken place, but as these proceedings are confidential, you will only be informed of the outcome of your complaint outside of any disciplinary procedure.
If a criminal offence is alleged, then the police will be informed.
Can you take your complaint elsewhere?:
You can contact the Charity Commission for further information on making complaints about a charity.
Their website is https://www.gov.uk/complain-about-charity