Clover Go 3 - CardPointe Integrated payment devices are only compatible with Apple iOS devices (iPhones and iPads).  In order to utilize these payment devices, you will need to download the GiveSmart mobile application onto your Apple iOS device. Click here for full instructions for downloading the GiveSmart application.

Can I use a Clover Go payment device that I have already or purchase them from another vendor?
No, the Clover Go payment devices must be purchased through this order form. These devices come from the manufacturer direct to Fiserv, then direct to you, the customer. The Fiserv security encryption cannot be done anywhere outside of Fiserv and their encryption is needed in order for it to work with the Fiserv gateway, where your organizations GiveSmart merchant account (MID) lives.

Apple devices must be updated to a minimum of iOS 15 for the GiveSmart App to work with a Clover Go payment device. You can view a list of currently supported Apple iOS 15 devices here and iPad OS 15 devices here. GiveSmart does not maintain this list and all customers are responsible for their own due diligence. 

Cost of $99.00 per Clover Go Payment Device
All purchases are non-refundable. Clover Go payment devices are eligible for replacement if determined to be defective by Fiserv only within 30 days of receipt.

State and/or local sales tax will apply based on the delivery address, with no exceptions. The total amount due will be debited through the merchant account you established with GiveSmart within 1-2 billing statements.

Customer is responsible for fully testing payment devices upon receipt prior to their event. This entails successfully connecting Clover Go payment devices to an iOS device and successfully capturing a credit card with the payment device via chip insert or tap. If you experience a problem with a payment device reach out to your GiveSmart Customer Success Manager immediately for assistance with the specific details of your issue and any troubleshooting, you have attempted.

Clover Go payment devices should be purchased as far in advance of intended usage as possible to ensure you account for shipping time and any carrier delays, as well as give your organization a chance to familiarize themselves and troubleshoot any issue(s) before the date of intended use. We recommend no later than 4 weeks prior to usage. Customer assumes all risk for orders placed later than our recommended timeframe.

Note that Clover Go payment device orders are placed Monday through Thursday (no orders will be placed on holidays) and will typically arrive 7-10 business days after the order has been placed. (Example: An order received on Friday will not be submitted until Monday.) No guarantees are made regarding order processing time or arrival dates. Expedited shipping is available for processing and delivery closer to 3-5 days after order placement. Expedited shipping fees vary by location and is estimated to be around $15 to $30 per order (larger orders and remote locations may be more).

You will receive an email notification with the tracking information when your package has shipped. All orders are shipped via FedEx. Residential deliveries will be dropped off while business deliveries will be delivered during standard business hours and may require a signature. Customer is responsible for having a staff member present to receive the package, as it may be returned after multiple delivery attempts. Customer assumes responsibility for any additional costs incurred due to an undeliverable address.