About Teach for Lebanon

Teach For Lebanon (TFL) is an NGO working to ensure that all children in Lebanon, regardless of socioeconomic background, have access to quality education. The model of Teach For Lebanon is an education innovation that focuses on youth capacity building to provide quality intervention and systemic support for students. TFL employs and trains Lebanon’s most promising graduates, “TFL Fellows”, and places them in schools serving underprivileged refugee and Lebanese children. These Fellows receive on-going training and support to address educational disadvantages by providing transformational teaching that places their students on a path of academic success. Along the way, they become leaders and advocates for a better Lebanon.

Learn More: www.teachforlebanon.org

About the Call and Learn Program

Students attending formal education in Lebanon are in drastic need of support with their learning in order to be able to achieve the learning outcomes according to their grade level. However, with the lack of home support and caregivers' ability to help them learn, the learning recovery of these children might be hindered, putting them at risk of dropping out of school.

The project is a hotline where students can call to get the support they need to enable their learning. The project focuses on ensuring that girls and boys living in Lebanon are supported to learn, despite the multiple crises and severe shocks affecting them, their families, and the wider society they live in.

Role Summary

The Operator serves as a critical agent in responding to questions about the Call and Learn services and ensuring the students’ academic needs are met. This is a high-impact leadership role with a scope of responsibility that involves managing incoming calls/WhatsApp messages and establishing the reasons for calling. In addition, the operator screens, filters and sorts academic questions based on a predetermined criterion. He/She ensures that questions are transferred to the Technical Education Officers to be later assigned to the teachers. The operator will also aid in adding to the information database. The operator reports to the Quality controller on a daily basis for academic requests. He/she reports to Director in case of requests that don't fit academics such as social, mental and emotional needs. He/she works closely with technical education officers who will be assigning tasks and setting strategies with the teachers. 

Responsibilities include, but are not limited to:

• Manage large amounts of incoming calls, recorded messages and WhatsApp messages from students and/or their guardians in a timely manner.

• Respond to questions raised by students and/or their guardians and provide information on the LRH Project.

• Follow specific “scripts” when handling different topics.

• Filter academic questions based on content and grade level and forward them to the Technical Education Officer. 

• Ensures that the students’ requests are clear and complete to be eventually shared with the teacher.

• Log reports of all calls received, including any complaints made.

• Track and keep a record of the number of recurrent and new callers contacting the service each day.

• Refer calls to a wellbeing officer if needed.

• Handle all calls with respect and professionalism.

Knowledge, skills, and experience 

Working Conditions

Location: The chosen candidate will be working remotely. 

Package: 500$ plus 50$ for job expenses

  Other: The chosen candidate will work 6 days per week.