Learning Management System Help Desk Form

Experiencing access issues on thePoint? Click here before contacting us for a few simple steps that we have found resolve most access issues.

Your Information

First Name

Last Name

Phone Number

Please provide the email address associated with your account with us if you have ever had online access for one of our products. If you have never had online access to one of our products, please enter the email address you would prefer to use.

Institution/School Name:

Please choose your customer type:

What is your instructor's name?

Which Learning Management System are you using?

Case Information

Please complete as many fields as possible. Inquiries received without requested information will result in the delayed handling of your case.

What is the course name?

What is the resource or activity?

What is the name of the resource/activity?

What is the web address/URL that appears in your web browser address bar?

Example: school.instructure /courses/1400/assignments/13974

Please provide a descriptive explanation of the problem you are experiencing. Please include/attach relevant error messages and/or screenshots with the address bar included.

Attach any supporting documents here:

5MB max file size

Do you need to attach another file?

YesNo

Attach an additional supporting document here:

5MB max file size

Helpful Tip

The following details, available through an info button within a WK Lippincott assignment can be helpful:

Class ID

Assignment ID

LRQ

Diagnostic Details

FA Response ID

Contact Information
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