Which internet browser(s) do you have access to on your laptop or desktop computer?
Which operating system does your laptop or desktop computer use? This would be the computer you use to navigate the ad platforms we’ve been discussing.
Which of the following best describes the work you do?
Which of the following platforms or tools do you currently use for business purposes, connecting with consumers, advertising, etc.? Please choose all that apply.
How long have you been using Meta Ads Manager for advertising?
In the past 12 months, how often did you complete the following tasks using the Meta platform? Your best guess is fine.
Please tell me how strongly you agree with the following statements related to each of these advertising tools. Please use a scale of 1 to 5, with 1 meaning you strongly disagree and 5 meaning you strongly agree.
On a scale of 1 to 5 where 1 means always and 5 means never? How frequently are you creating the following types of ads?
Click-to-message ads - type of ad that invites
customers to specifically to send messages
directly to an
Inbox (Facebook/Messenger,
Please estimate your total quarterly digital advertising spend, across all of the digital platforms you use and across all of the clients, brands, or products you work on.
● This would include all digital placements and opportunities, such as social, display, digital video, digital audio, search, digital retail advertising, etc.
● If you work for an agency or company that handles advertising for multiple clients, this would only include clients or accounts you personally manage.
● Your best guess is fine.
Click-to Message Ads are types of ads that invite customers specifically to send messages directly to an Inbox such as Facebook/Messenger, Instagram, or WhatsApp.
How recently have you run a CTX ad within Meta Ads manager?
I’ll need you to upload or send me a screenshot of your CTX ads in Meta Ads Manager. Are you willing and able to do this?
Please describe the latest CTX Ad you created. What was the goal? Did you encounter any issues? What went well?
If selected for this research, we will request your Meta primary ad account ID for the account that you will be sharing during your interview. This is to verify that you are utilizing the relevant Meta tools for this study. Please be assured that your data will be handled with utmost confidentiality and we will not link any data from this study to your account information. All collected data will be discarded upon completion of the project.
Would you feel comfortable sharing your Meta primary account ID to confirm the usage of the appropriate Meta tools for this study?
Will you feel comfortable sharing your screen of this particular account during the interview? You may need to get permission from your client to do so.
Which of the following types of devices do you primarily use to access Meta Ads Manager?
Please tell me which of the following apps you use on your desktop or laptop computer to advertise on Meta platforms. Please choose all that apply.
Prior to your interview, you will receive a link to do a quick tech check to ensure your computer is set up for the video discussion. We ask that you do the tech check on the same computer you plan on using for the actual interview. You will need to use a desktop or laptop computer, not a smartphone, and will need to use either the Chrome or Firefox browsers.
● This tech check is crucial for participating in our study. It will only take a few minutes to complete. We ask that you complete the tech check within 48 hours of being recruited for the study. If you are not able to do the tech check within this time, we will need to replace you.
Are you willing to log into your Meta business account(s) and share your screen of this account during the interview while you navigate through the tasks on the advertising platform? Again, if you need to take any steps in order to access or log into your business account, you will need to do so before your interview, and we will cancel or undo all the actions you've taken at the end of the session, so there will be no impact to your account.
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