NACCOM 2026-2031 Strategy: Member and Stakeholder Consultation
As we
come to an end
of
our current strategy (2022–2026)
and prep
are
to develop our new strategy, we would love to
get feedback from as many of our members,
partners
and key stakeholders as possible
.
There will be multiple opportunities to
participate
in this strategy review and development process, including two surveys. This first survey is
focused
on a
review of our current strategy as it finishes; How we have done, where we have added value, what we
could’ve
done differently.
You can
download a copy of our current strategy
if you wish to remind yourself of the details.
This first survey should take you about 15-20 minutes to complete.
Our second survey will be shared later in the year.
Please be as thorough and as honest as you feel able to.
The primary focus of this survey is for us to learn!
We may use what you say
externally, but if
it’s
at all identifiable
, we will either not use it or
ask
your express permission first.
Deadline
for completing the survey is Monday 13 April 2026.
About You
Which organisation do you represent?
Is your organisation a NACCOM member?
Yes
No
Unsure
What part of the UK does your organisation operate in?
Scotland
Northern Ireland
Wales
North East (England)
North West (England)
Humberside (England)
Yorkshire
(England)
East Midlands (England)
West Midlands (England)
East of England
London (England)
South East (England)
South West (England)
England-wide
UK wide
Do you have lived experience of the asylum or immigration system in the UK?
Yes
No
Would you be happy to be contacted for a more in-depth interview?
Yes
No
Would you be happy to be contacted for a follow-up meeting to review a strategy review document and/or strategy development document?
Yes
No
If yes, please provide your contact details below:
Name:
Job title:
Email:
Section 1 - Visions and Values
Question 1:
What do you think of our vision?
NACCOM’s vision is for the UK to have a fair,
just and
humane asylum and immigration system, which enables people seeking asylum,
refugees
and other migrants to be free from destitution and to live with dignity and agency.
Question 2:
Tick
four
values that you most strongly associate with NACCOM
A thirst for justice
Collective working within and beyond the network
Solidarity
Shared resources, knowledge, ideas, expertise and best practice
Commitment to excellence
Openness and transparency
Acessibility
Empowerment for refugees, people seeking asylum and migrants with lived experience of destitution
Is there anything you want to add to explain your answer to Question 2?
Section 2 - Strategic priorities
Question 3:
Which strategic goal do you think we made the
most
progress on or had the most impact?
1. The root causes and human impact of destitution and solutions to end destitution are better understood
2. People with lived experience play a core and
equitable
role in highlighting the human impact of destitution and creating and sharing the solutions to destitution promoted by NACCOM
3. More policies and practice exist to support the end to destitution
4. More and better services exist to support people out of immediate destitution and provide long-term pathways out of destitution.
Question 4:
Which strategic goal do you think we made the
least
progress on or had the least impact?
1. The root causes and human impact of destitution and solutions to end destitution are better understood
2. People with lived experience play a core and
equitable
role in highlighting the human impact of destitution and creating and sharing the solutions to destitution promoted by NACCOM
3. More policies and practice exist to support the end to destitution
4. More and better services exist to support people out of immediate destitution and provide long-term pathways out of destitution.
Is there anything you want to add to explain your answers to Questions 3 and 4?
In 2022, we said
that we would work towards these goals by:
Working with those that know best
:
Ensuring people with lived experience play a core and
equitable
role in creating and sharing the solutions to ending destitution promoted by NACCOM.
Being evidence-led:
We will use the evidence from our members and our work with people with lived experience to push for policies and practice to prevent and support the end to homelessness and destitution.
Thinking local; influencing national:
We will take a more
localised
approach to support members where they are and where they could be to design out destitution and influence change locally,
regionally
and nationally.
Building strategic partnerships:
We will build more strategic partnerships across different sectors, making the most of our unique place sitting across the migration, asylum, welfare rights, homelessness and faith sectors and the ability we have to gather and present evidence on the experiences of member
organisations
and people with lived experience where these sectors meet.
Making sure our house is in order:
We will ensure NACCOM is a well-run, well-resourced, strategic
organisation
that is meeting the changing needs of our network, for example through implementing the learning from our Design Lab research with members.
Modelling the way we want to see the world:
Operating
in a way that is demonstrable to our values that is transparent, inclusive, anti-racist and promotes well-being. This will include a
refresh
of our values to turn them into
behaviours
we
can use to hold ourselves to account.
Question 5:
To what extent h
ave we worked in the way we said we wanted to?
To what extent has
our
work been in line with our values?
Question
6
:
Have we done other things and worked in other ways that are of note and which
weren’t
featured in our strategy?
Section 3 - The fundamentals
Question
7
:
Is NACCOM needed?
Yes
No
Partially
Question
8
:
Is
NACCOM
focusing on the right things
, particularly in
the context
of
the current
asylum,
immigration
and
h
omelessness
environment
?
Yes
No
Partially
Is there anything you want to add to explain your answer to Questions 7 and 8?
Question
9
:
Is
NACCOM
duplicating
anything
, or leaving gaps it should be
covering
?
Question 1
0
:
Which aspects of NACCOM’s work are likely to be most needed over the next four or five years? Please choose up to six.
S
upport to
establish
new accommodation and support projects
Networking opportunities for members to connect, share and collaborate
1:1 member support
Toolkits and resources
Platforms to showcase member challenges and solutions to ending destitution
Research, including our annual members’ survey
Opportunities for people with lived experience to collate and present evidence
Platforms for people with lived experience to share stories and give views with dignity and respect
Advocacy and campaign opportunities
Reports, briefings, updates and consultation responses highlighting impact of and solutions to destitution
Question 1
1
:
What external factors and trends do you think will
impact on
NACCOM and/or the sector over the next 4-5 years?
Section 4 - Your relationship with NACCOM
Question 1
2
:
Please rate the quality of your engagement with NACCOM
(
1
being
very poor
– 5
being excellent
)
1
2
3
4
5
Question 1
3
:
Please rate how effective you believe NACCOM is
(1 being not at all, 5 being excellent)
1
2
3
4
5
Question 1
4
:
Please rate how collaborative you believe NACCOM is
(1 being not at all, 5 being excellent)
1
2
3
4
5
Question 1
5
:
How do you work with
NACCOM
? Are there ways we could do this better or differently?
Question 1
6
:
Anything else you want to add?
Thank you for completing our survey!
Contact Information