Customer Cancellation Request

We’re sorry to hear you’re considering cancelling your account.

This form helps us process your cancellation request and better understand the key reasons behind your decisions.

Please note: annual contracts require a minimum 30 days’ notice before your renewal date. If notice is not received within the required period, your subscription may automatically renew for a further 12 months in line with your agreement.

Before your cancellation end date, please ensure you export any data you wish to retain.

First Name

Last Name

Email Address

Request Cancellation Date (date of initial cancel request)

Contract End Date, if known

REASON FOR CANCELLATION

What is the biggest reason for your cancellation request?

Not getting enough value / ROIToo expensive / budget constraintsMoving to another platformMissing features or integrationsTechnical issues or product reliabilitySupport or Customer Success experienceInternal business, team, or strategy changeNo longer running events / business closureOther

If you selected "Other", please provide more detail.

Please provide any additional context about your cancellation request.

REPLACEMENT PLATFORM

If Other, please enter the platform or provider name.

VALUE AND EXPERIENCE

What could have changed your decision?

Lower price or different packageClearer ROI or valueBetter onboarding or trainingMore proactive Customer Success supportFaster support or issue resolutionBetter features or integrationsBetter reporting or attributionNothing, the decision is finalOtherselect all that apply

Do you feel this cancellation could have been avoided?

Yes MaybeNo Not sure

DATA EXPORT AND ACKNOWLEDGEMENT

Please confirm the following before submitting your request:

You must confirm by checking all boxes before submitting the form

I understand that annual contracts require a minimum 30 days’ notice before the renewal date.I understand that if notice is not provided within the required period, the subscription may automatically renew for a further 12 months in line with the agreement.I understand that any required data must be exported before the cancellation end date.I understand that submitting this form begins the formal cancellation review process.

Any final comments or feedback?

Salesforce fields

Account Id	Opportunity Id
Contact Id	Survey Name