. Onondaga Community College - HelpDesk If you need assistance using any web form, please contact the OCC HelpDesk at: Helpdesk (IT): 315-498-2999 Email: helpdesk@sunyocc.edu Monday – Thursday: 7:45 a.m. - 9:00 p.m. Friday: 7:45 a.m. - 4:30 p.m. Saturday & Sunday: Closed