Hiawatha Academies is a growing network of high-performing, K-12 open enrollment public charter schools. We are driven by our mission that “All Hiawatha Academies scholars will be empowered with the knowledge, character, and leadership skills to graduate from college and serve the common good.”
We have demonstrated success in student achievement, consistently recognized by the Star Tribune as Beating the Odds Schools. Hiawatha Academies is proof of what happens when we give every child the opportunities they deserve.
Hiawatha Academies is currently seeking a hard-working, passionate, social-justice-oriented leader to join our Network Support Team as the Manager of Operations with a preferred start date of March, 19, 2018.
The Manager of Operations role exists to provide critical operational support to the network support team and to campuses. The MO will provide daily operations support to the network support team while also managing a broad portfolio of campus-facing systems to ensure our campus operations teams are able to consistently deliver on their work for students, families, and staff. The MO, in part, will act as an operational liaison between the NST and campuses. This role will report to the Senior Director of Operations.
Candidates that are selected for an interview will receive additional information regarding the specific roles and responsibilities on the senior management team.
Support Services for Network Support Team (20%)
Provide high-quality customer service and support to teammates on the NST
Manage the operations handbook, services, and operational processes provided to the NST
Coordinate a safe, attractive, and functional physical working environment for the NST
Coordinate all safety and facilities maintenance processes for the NST
Manage room reservation systems for the NST
Manage IT support services and infrastructure (copiers) for the NST
Administer staff data platforms (Google, SharePoint, etc)
Manage NST language support service providers/systems
Network wide and campus facing operations support portfolio (35%)
Student enrollment data collection and process management
Coordinate annual enrollment data collection processes
Coordinate annual staff development around data collection and entry processes
Administer student data platform (Infinite Campus) - annual roll forward process, implementation of new modules), support campuses in records management processes
Collaborate with campus operations teams to continuously improve enrollment processes
Coordinate with SECs, ELCs, and other relevant stakeholders to ensure accuracy in data collection and entry
Ensure accurate records for MARSS reporting and support finance and operations teams in resolving record errors
Compliance (State/Federal) Reporting
Manage bi-annual Civil Rights reporting process
Manage annual DIRS reporting process
Manage annual MCCC reporting process
Manage annual Homeless Children and Youth Data Survey
Coordinate MARSS Reporting with finance team
Manage Food Service Program
Manage food service sponsorship and contracts for vended meals with the MDE
Manage annual Verification reporting process
Manage annual contract renewal with food service vendor
Manage process for reporting food service reimbursements to FNS (CliCs)
Manage campus based program management, compliance, and professional development
Oversee all campus-based food service programs and provide feedback/guidance on food safety/meal reimbursement requirements
Homeless student services
Serve as Hiawatha Academies homeless liaison and facilitate programming and compliance
Manage E-rate program
Manage annual E-rate submission, tracking, and reimbursement processes
Financial Management / Procurement (10%)
Manage all NST procurement systems
Prepare all NST invoices, reimbursements, and deposits for Senior Director of Operations
Prepare and manage bank deposits
Maintain accurate records and inventory of NST purchases
Manage inventory of NST supplies (ex. office, copier, uniforms)
Manage NST timesheet processing and submission
Network Wide Event Management (15%)
Work with the Senior Director of People and Program to coordinate operations for network-wide events (Network Days, Winter Party, EOY Party, Site Visits, Stepbacks, Annual Retreats, other professional development sessions, etc)
Provide consulting support to other NST members in the planning of network-wide events (Community Healing Forums, Immersion Days, etc.)
Manage event setup and teardown planning and volunteer coordination
Network-wide communications systems (10%)
Develop and maintain Inter-campus mail systems
Coordinate the compilation and distribution of the NST to Campus Blast
Manage and support campuses in administration of Infinite Campus
Manage and support campuses in administration of SharePoint
Support NST and campuses with Google Suite services (managing listservs, calendars, etc.)
Implement other projects as needed from the Senior Director of Operations
Provide on-boarding training and support to new members of the NST
The Manager of Operations must demonstrate knowledge of and support Hiawatha Academies’ mission, vision, value statements, standards, policies and procedures, operating instructions, confidentiality standards, and the code of ethical behavior.
Core Value and Beliefs
All Hiawatha Staff must demonstrate a passionate belief in and commitment to the following core values and equity vision:
1) Children are at the center of everything we do.
2) Our mission requires bold thought and action.
3) We choose optimism.
4) We push ourselves to improve.
5) We are stronger together.
6) We create fun and a little weirdness.
To honor the humanity of all people, we actively disrupt systemic inequity in pursuit of an equitable world. Learn more about our equity vision here.
Skills, Competencies, and Qualifications
Bachelor’s Degree or equivalent relevant work experience.
Exceptional attention to detail and ability to creatively develop and manage systems
Ability to effectively work with a wide variety of stakeholders
Demonstrated problem solving and customer service skills
Excellent communication, interpersonal skills and ability to build trust with colleagues
Self-starter and ability to proactively identify solutions
Ability to work well in cross-functional systems and teams
Ability to mediate conflict
Strong strategic thinking, communication, prioritization
Strong equity lens and ability to work across lines of difference
Attention to detail and strong organizational skills
Ability to exercise excellent judgment in decision-making
Ability to demonstrate flexibility
Ability to work in a fast-paced, entrepreneurial environment
Ability to learn laws, rules, procedures, and programs specifically related to the operation of a Minnesota charter school
Bilingual or multilingual (Oromo, Amharic, Spanish, Somali, and / or Hmong)
Previous experience in schools and school operations
Salary for this position is competitive and based on prior experience. Hiawatha offers a collaborative and committed team of colleagues, and a comprehensive benefits plan including medical, dental, life, and retirement.
Anti-Discrimination Policy and Commitment to Diversity
We believe that diversity is strength, and we are committed to maintaining an inclusive, multicultural network. We are an equal-opportunity employer and welcome all qualified applicants.