PROVISION OF A TELETHERAPY SERVICE: Teletherapy services includes therapy sessions provided by video or phone call, with preference for video call as this is closest to in-person therapy sessions. Once a Teletherapy session is scheduled your therapist will email you a secure link to be able to connect to your Teletherapy session with your SydneyHypno Therapist via the Teletherapy platform used.

No software needs to be downloaded. Teletherapy services require clients to have a secure and reliable internet connection and a device (i.e., smartphone, iPad, laptop, desktop etc) with a camera, microphone and speakers.

It is advisable for clients to choose an environment for each session where they are not likely to be distracted, interrupted or overheard, and one that has minimal noise disturbance.

Clients are encouraged to also choose an environment with good lighting and consideration of the background as it may be visible to SydneyHypno therapist. Because clients may be in varied locations for their Teletherapy sessions, SydneyHypno will require clients to provide their location at the commencement of each session.

Please be aware that clients are responsible for any costs associated with setting up the technology needed so they can access Teletherapy services and their data or call usage. SydneyHypno will be only be responsible for their cost associated with the platform used to conduct Teletherapy services.

Clients should be aware that problems may occur due to connection issues causing image delays or less than optimal image quality. Video calls generally limit the amount of nonverbal information exchanged between therapists and clients and as a result, there is greater potential for misinterpretation.

Clients are asked to please have patience with the process and clarify information if they think the SydneyHypno therapist has not understood them well and to also be patient if she asks for periodic clarification. Please note that SydneyHypno therapist will be taking notes and at times will need to look down during Teletherapy sessions to record these.

In accordance with legislative requirements, electronic records and paper records are kept in secure storage. SydneyHypno therapist will not make video or audio recordings of Teletherapy sessions and clients are asked to respect SydneyHypno therapist’s privacy by agreeing not to make such recordings of Teletherapy sessions and not to use materials from the sessions for purposes other than therapy (e.g., posting any portion of said sessions on internet websites such as Facebook or YouTube or other shared spaces or social media is not permitted).  Note that in sessions ONLY the '"Hypnosis / Hypnotherapy component" will be audio recorded and that you and the Therapist will agree at that time of that component beginning - as to who is making that recording and how this recording is being made, for use as part of the homework by you as a client.  This audio recording is intended for therapeutic purposes only and is yours to use indefinitely.  (Note it is important to ensure that you have a personal copy of that recording as Your therapist may not have that recording ongoing to share with you in the future due to the limitations of storage of electronic data and recommends that you save your audio in a safe and accessible place for continued use & access indefinitely.)  

PROCEDURES IN CASE OF TECHNICAL DIFFICULTIES OR DISRUPTIONS IN SERVICE: If there is ever a disruption of services on the internet or technical difficulties SydneyHypno therapist will message or call you the client to discuss how to proceed with the session. If reconnection is not possible within 10 minutes SydneyHypno therapist will call &/or send an email to schedule a new session time.

PRIVACY: The privacy of any form of communication via the internet is potentially vulnerable and limited by the security of the technology used. To support the security of your personal information SydneyHypno therapist uses up-to-date security software and a HIPAA, GDPR, PHIPA/PIPEDA, & HITECH compliant teletherapy service which is inclusive of end-to-end encryption to protect your privacy. AGREEMENT: By agreeing to participate in a Teletherapy session, I agree to expressly release SydneyHypno therapist from any liability associated with unintended cyber security issues and/or difficulties with unsecured communications.