PROVISION OF A TELETHERAPY SERVICE: Teletherapy services includes therapy sessions provided by video or phone call, with preference for video call as this is closest to in-person therapy sessions. Once a Teletherapy session is scheduled your therapist will email you a secure link to be able to connect to your Teletherapy session with your SydneyHypno Therapist via the Teletherapy platform used.
No software needs to be downloaded. Teletherapy services require clients to have a secure and reliable internet connection and a device (i.e., smartphone, iPad, laptop, desktop etc) with a camera, microphone and speakers.
It is advisable for clients to choose an environment for each session where they are not likely to be distracted, interrupted or overheard, and one that has minimal noise disturbance.
Clients are encouraged to also choose an environment with good lighting and consideration of the background as it may be visible to SydneyHypno therapist. Because clients may be in varied locations for their Teletherapy sessions, SydneyHypno will require clients to provide their location at the commencement of each session.
Please be aware that clients are responsible for any costs associated with setting up the technology needed so they can access Teletherapy services and their data or call usage. SydneyHypno will be only be responsible for their cost associated with the platform used to conduct Teletherapy services.
Clients should be aware that problems may occur due to connection issues causing image delays or less than optimal image quality. Video calls generally limit the amount of nonverbal information exchanged between therapists and clients and as a result, there is greater potential for misinterpretation.
Clients are asked to please have patience with the process and clarify information if they think the SydneyHypno therapist has not understood them well and to also be patient if she asks for periodic clarification. Please note that SydneyHypno therapist will be taking notes and at times will need to look down during Teletherapy sessions to record these.
In accordance with legislative requirements, electronic records and paper records are kept in secure storage. SydneyHypno therapist will not make video or audio recordings of Teletherapy sessions and clients are asked to respect SydneyHypno therapist’s privacy by agreeing not to make such recordings of Teletherapy sessions and not to use materials from the sessions for purposes other than therapy (e.g., posting any portion of said sessions on internet websites such as Facebook or YouTube or other shared spaces or social media is not permitted). Note that in sessions ONLY the formal '"Hypnosis / Hypnotherapy component" which includes your providing consent to proceed and a formal induction - will be audio recorded and that you and the Therapist will agree at that time of that component beginning - as to who is making that recording and how this recording is being made, for use as part of the homework by you as a client. This audio recording is intended for therapeutic purposes only and is yours to use indefinitely. (Note it is important to ensure that you have a personal copy of that recording as Your therapist may not have that recording ongoing to share with you in the future due to the limitations of storage of electronic data and recommends that you save your audio in a safe and accessible place for continued use & access indefinitely.)
PROCEDURES IN CASE OF TECHNICAL DIFFICULTIES OR DISRUPTIONS IN SERVICE: If there is ever a disruption of services on the internet or technical difficulties SydneyHypno therapist will message or call you the client to discuss how to proceed with the session. If reconnection is not possible within 10 minutes SydneyHypno therapist will call &/or send an email to schedule a new session time.
PRIVACY: The privacy of any form of communication via the internet is potentially vulnerable and limited by the security of the technology used. To support the security of your personal information SydneyHypno therapist uses up-to-date security software and a HIPAA, GDPR, PHIPA/PIPEDA, & HITECH compliant teletherapy service which is inclusive of end-to-end encryption to protect your privacy.
Note taking of the therapy session may involve the use of AI technology such as ZOOM scribe (but may involve other not taking AI that meets the above PRIVACY statements. These notes are only used by the therapist to document processes much as would be done by handwritten nots alone, all notes would be reviewed for accuracy prior to being saved and stored in each clients specific client notes. Your proceeding with any session is your choice and will be deemed as constituting your consent - this statement provides clarity, transparency and disclosure by SydneyHypno.
AGREEMENT: By agreeing to participate in a Teletherapy session, I agree to expressly release SydneyHypno therapist from any liability associated with unintended cyber security issues and/or difficulties with unsecured communications.
Client Responsibilities in Therapy
By signing this agreement, you acknowledge and accept responsibility for the following:
I understand that successful outcomes in therapy depend in large part on my active involvement, honesty, and willingness to make efforts toward change both during and between sessions.
I recognize that therapy is a collaborative process, and I am responsible for the decisions and changes I choose to make in my life.
I agree to apply and practice any strategies, exercises, or new patterns discussed in therapy, including outside of session time, as appropriate.
I will let the therapist know if something in therapy is not working for me, or if I have concerns, questions, or confusion about the process.
I agree to attend sessions consistently and punctually and understand that change may take time and effort.
I understand that while the therapist can offer support and guidance, I am ultimately responsible for my own well-being and decisions.
I will provide honest and accurate information to the best of my ability so that the therapy process can be most effective.
(The more you collaborate with your therapist and actively choose to participate and work the Treatment Plan, we can make real progress)
Signed: (To be done in person at your first session - If Applicable - Note that in the event of a tele-health video session, your consent to proceed / continue will be accepted as formal consent, when you proceed with the session - then a signature is not required as consent is implicit) - This is your consent and is your contract agreement. Note that completing your first session is acknowledged by you as being your formal documented consent and agreement to this therapy program.
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