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PelotonU - Application for College Completion Coach, Innovation Team

We are an innovative nonprofit tackling the college completion problem for post-traditional students. In short, students who would benefit most from a college degree have the hardest time graduating. That gets even harder when life's full with work and family - then you have a 16% chance, at best, of earning a bachelor's. For these same students, we've built a path that offers an 80% chance of graduating. 

Your role is the secret sauce - it's the college completion coach who ensures that every student at PelotonU has a chance to earn their degree. Our students are ages 17-57, work at least 30 hours a week, and many will be the first in their family to earn a degree. Uniquely, though, you’ll be joining the Innovation Team at PelotonU. That’s because you’re helping us pilot our first-ever, all virtual cohort of 50 students enrolling through community-based partners in four cities across the country. 

As a college completion coach, you will support these PelotonU students as they balance work, family and college. You are part diagnostician - what does this student need right now? - and part chameleon - how can I provide what this student needs? As a member of the Innovation Team, you’ll also engage in deep data analysis, hypothesis testing, and codification to ensure we know exactly what’s not working, what is, and how to replicate it. 

You’ll love this role if you excel at helping students solve problems with quick strategies or tips, but you also strive to dig deep and uncover root causes for both struggles and successes. You love direct service, but you also want a chance to dive in to program design and scaling relationships with quality.