IR Non-Warranty Claims - Case Initiation Form

Please select your preferred language prior to entering your claim information below. Any information entered prior to changing your language will be lost.

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We're sorry to see you have faced an issue with your order. Please complete all required information and any additional details needed to support your claim. If the claim is not completed correctly we will need to come back to you and it will take longer to resolve. Once you have submitted the claim, we will let you know your claim was received. Thank You.

Customer/Requestor Details

Company Name

Contact Name

Contact Email

Region

Technology

Brand

Claim Details

Reason for Claim

Some options will require photographs to validate the claim. Each Claim Reason lists whether photographic evidence is required or not. Please provide photos as an attachment using the "Choose File" attachment option at the bottom of the form.

Description

Invoice Details

Sales/Purchase Order

Replacement Order (if applicable)

Invoice

Claim Value

Currency

Please provide the local currency that will be used for all invoice and claim details provided on the form.

Order Details

Please provide all items and details below to ensure that your claim can be properly processed. If there is more than one item in your order/claim, please click the "Add another item" link below to create additional line items. If you have more than 5 items, you may attach a file with your list of items.

Serial Number

Item

Claimed Items Qty

Attachments

Please attach photographs to help validate and streamline the claim process. To add multiple files/attachments, please click the "Add another attachment" link below. Note: Allowable file types include Office Files, Image Files, Video Files or Archive Files(doc, docx, xls, xlsx, pdf, png, bmp, gif, tif, jpeg, jpg, mp4, mov, wmv, avi, mpg, mpeg, msg, eml, zip). The Maximum File size is 25MB.