Charter Member Accessibility Feedback

We work with our Charter Members to improve their accessibility. We welcome all forms of feedback as they help us in supporting Charter Members.

To raise a concern about a Charter Member’s event, you will need to first contact the Charter Member.
If you’ve received an unsatisfactory response or have not received a response within 6 weeks, then fill in this form.  
We aim to respond to all feedback within 8 weeks.

Thank you for your patience and understanding.

This form is for Charter venues and festivals only. To learn more about our approach to feedback, please visit our new Feedback page.

Your experience

Name of Charter Member. (To help us identify them, please use the name listed on our Charter Member page.)

Date of visit

Which part of your experience does this feedback concern? (select all that apply)

Pre-event information (e.g. website, social media)Pre-event communication (e.g. phone, e-mail, webchat)Ticketing or booking processOn-site accessibility (e.g. viewing areas, captions, BSL, audio description)Customer service and disability awarenessArtist experienceWorking environmentOther

Please describe your experience.

Would you like anything to happen differently in the future? (For example: improvements you expected, changes that would have supported you, or actions the industry could take.)

Attach any relevant documentation that you are happy to share. Please do not include personal information you are uncomfortable sharing.

We require you to contact the Charter Member first. Please await their response before filling in this form.

We have a small team and can only follow up with a Charter Member if a complaints process does not lead to a satisfactory outcome. To learn more about our approach to feedback, please visit our Feedback page.

If you prefer that we do not share your feedback directly with the Charter Member, then we are unable to continue this process and try to resolve the issue. You can share anonymous, general experiences via our Feedback Form.

Data and Consent

How We Will Use Your Data

Your privacy is our priority. This data collected in this form is stored in accordance with the General Data Protection Regulation (GDPR). Attitude is Everything's data privacy policy can be found via this link: Privacy Policy

Purpose of Data Collection: We collect your information on FormAssembly for the purposes of collecting feedback on live events and venues.
Storage and Security: Your personal data will be stored securely and accessed only by the Attitude is Everything team. We will implement appropriate technical and organisational measures to protect your data. We will not pass on your personal details to any venues or organisations unless you have requested it, as outlined above.
Retention Period: Your data will be retained on FormAssembly only for as long as necessary to fulfil the purposes of collecting feedback and reporting. After this period, all identifiable data will be securely deleted from the FormAssembly platform.
Your Rights: You have the right to access, rectify, or request the deletion of your data at any time. If you wish to exercise these rights, please contact us at Info@AttitudeIsEverything.Org.Uk

Consent to process your feedback. Please confirm you have read the information above and consent to your data being processed as described.

Yes, I agree (required)

Contact Information

Name:

E-mail address:

Would you like to be contacted about future surveys and focus groups?

Yes, I agreeNo